Education
Secondary (high) school graduation certificate
or equivalent experience
Experience
1 to less than 7 months
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Exchange foreign currency
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Perform light housekeeping and cleaning duties
Provide customer service
Experience and specialization
Computer and technology knowledge
Multi-line switchboard
Word processing software
Central reservation system (CRS)
Internet
Additional information
Security and safety
Bondable
Transportation/travel information
Own transportation
Advantages
Financial advantages
Commission
Group insurance advantages
Pension plan
Other benefits
Free parking available
📌 Guest Service Agent Niagara Falls
🏢 Best Western Plus Cairn Croft Hotel
📍 Niagara Falls
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