Launch your technology career as a Technical Support Specialist at EventConnect! You will provide essential software support, helping customers navigate our platform and resolve inquiries effectively in this agile position.As part of the Operations team, you’ll deliver Tier 1 support directly to users, helping them maximize their experience with the EventConnect software. Your insights will facilitate faster troubleshooting, better documentation, and an enhanced understanding of customer needs. This entry-level role emphasizes learning and growth, paving the way for further prospects in technology and product development.Key Responsibilities:
Offer Tier 1 support via phone, email, and chat
Troubleshoot and resolve workflow-related customer issues




Document user interactions and suggest process improvements
Collaborate with product and engineering teams
Monitor incoming support requests and prioritizeRequirements:
Development background from education or training
Basic knowledge of at least one programming language
Solid critical thinking and communication skills
Customer service orientation with empathy
Ability to work in a fast-paced environmentCapitalize on your tech skills and passion for customer support to thrive as a Technical Support Specialist at EventConnect!#J-18808-Ljbffr

📌 Technical Support Specialist For Software London
🏢 EventConnect
📍 London