We are evolving the next generation of customer identity platforms and are seeking a Senior Technical Product Owner to lead strategy, execution, and outcomes for our Customer Identity and Access Management (CIAM) ecosystem. In this role, you will own the product roadmap, backlog, and delivery of customer-facing identity capabilities, ensuring alignment between business priorities, platform strategy, and engineering execution within a secure, enterprise-scale environment.

As a key partner to engineering, architecture, and design teams, you will work across the full product lifecycle, from defining product vision and priorities to enabling high-quality, predictable delivery. This role requires robust technical expertise, strategic thinking, and a passion for delivering secure, scalable, and customer-centric identity experiences.

Position Responsibilities

- Own and manage the CIAM product backlog and prioritization, maintaining a deep understanding of identity flows, authentication patterns, and platform dependencies.




- Lead agile teams delivering customer identity capabilities, including registration, login, multi-factor authentication (MFA), single sign-on (SSO), session management, and account recovery solutions.
- Develop and execute product strategies and roadmaps that align with security, customer experience, and platform modernization objectives.
- Evaluate and prioritize epics and user stories based on customer needs, business value, authentication success rates, risk considerations, and operational impact.
- Serve as the voice of the customer by translating user journeys into secure, scalable, and effective identity solutions.
- Coordinate and oversee vendor-supported delivery initiatives, ensuring technical alignment, quality, and successful outcomes.
- Define, monitor, and report on key CIAM performance indicators, including authentication success rates, platform performance, MFA ad

📌 Senior Technical Product Owner (London)
🏢 Manulife
📍 London