Join Apex Systems as a Senior Technical Support Analyst in a hybrid work model. Leverage your Microsoft troubleshooting skills and escalation handling expertise while supporting key client needs. In this full-time, permanent role, you'll serve as the senior escalation point for Tier I and II analysts.

Your deep experience with Windows OS, Microsoft 365, and Active Directory will be essential for advanced troubleshooting and access management. Mentor junior staff and manage high-volume service requests to ensure top-tier support for approximately 800 tickets monthly. Key Responsibilities:

- Manage escalations for complex technical issues
- Troubleshoot Windows OS, Microsoft 365, and hardware problems
- Mentor junior analysts to enhance troubleshooting capabilities
- Oversee access management and permissions changes
- Create knowledge base documentation to streamline processes Requirements:
- Expertise in advanced troubleshooting techniques
- Solid experience with Windows 11 and Active Directory
- Familiarity with identity and access management
- Ability to work in high-volume environments
- IT certifications are a plus Support clients effectively with high-quality technical assistance in this senior analyst role.

📌 Senior Technical Support Analyst Hybrid (London)
🏢 Apex Systems
📍 London