Lead transformative omni-channel strategies at VML as a Senior Experience Strategist. Elevate engagement and loyalty as you drive customer-centric initiatives across energetic digital ecosystems.
This role calls for a visionary leader with over 7 years of experience in customer experience strategy, CRM, and strategic planning. You will architect cutting-edge customer engagement frameworks for major brands, ensuring seamless execution across multiple platforms. Join the dynamic Experience Strategy team at VML MAP, where strategic mentorship and collaboration with cross-functional teams shape groundbreaking work.
Key Responsibilities:
• Define strategic frameworks for customer interactions
• Lead cutting-edge CRM strategies and journey mapping
• Drive cross-functional collaboration across teams




• Direct advanced research and facilitate strategic workshops
• Champion data-driven planning using CRM tools
Requirements:
• 7+ years in CRM or customer experience strategy
• Proficiency in Salesforce or Adobe Experience Cloud
• Exceptional communication and negotiation skills
• Proven track record of developing omni-channel strategies
• Strong organizational and project management abilities
Bring your expertise in strategy, CRM, and digital ecosystems to revolutionize experiences for top-tier clients at VML.
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📌 Senior Experience Strategist At Vml Toronto (Canada)
🏢 twentysix
📍 Canada