THE ROLE:

We’re helping our Calgary client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, and networks.

The ideal candidate will deliver exceptional first-line technical support, ensuring systems run smoothly, and maximizing productivity across the board.

Working both in person and remotely, you'll collaborate with users to identify and address concerns while maintaining a sharp focus on delivering excellent customer service.

Key Responsibilities:
Act as the front-line contact for users, addressing tickets and resolving technical issues related to computers, software, and hardware via phone, email, or in person
Perform day-to-day system maintenance, including installations, repairs, and optimization of computer systems
Analyze customer-reported problems, diagnose root causes, and provide step-by-step guidance to implement effective solutions, leveraging diagnostic tools as needed
Handle troubleshooting for Local Area Networks (LAN), Wide Area Networks (WAN), and third-party systems, ensuring uninterrupted connectivity




Follow up with users to confirm resolutions, gather feedback on IT systems, and ensure a seamless user experience
Recommend tailored IT solutions based on customers’ unique needs and requirements
Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing

WHY THIS ROLE?

This is your chance to be part of a thriving and fast-growing organization that values its team members and fosters a dynamic work environment.

Beyond a competitive salary and comprehensive benefits, you’ll enjoy a team-oriented environment that supports a solid work-life balance.

Joining this team means you’ll have the prospect to work with cutting-edge technologies, work in partnership within a supportive and motivated group, and make a real impact in a business that’s expanding rapidly.

If you’re ready to showcase your technical skills while growing your career, this is the role for you!

Required Skill Profession

Computer Occupations

📌 Client Services It Technician Calgary (Canada)
🏢 Robert Half
📍 Canada