Summary of Position

As a key member of the Acura West team, the Service Advisor brings to life the Automotive Service Experience for the Customer. Reporting to the Service Manager, this position is responsible for creating great first impressions and to guide the customers through the maintenance scheduling process and repair of their vehicles. You will also be responsible for warranty administration.

The Service Advisor is an expert listener and is a master at executing all the service processes with due diligence and customer service in mind. The Service Advisor has an eagle eye for “the details” and strives to be a product knowledge expert to ensure we provide each customer with a personalized service experience.

The Service Advisor builds robust relationships with customers in an effort to achieve service targets and utilizes the tools provided to them to ensure all customers keep coming back to the dealership. As a team player the Service Advisors strives to develop collaborative relationships throughout the dealership.

Skills Required

· Excellent interpersonal skills with an upbeat and engaging attitude





· Customer relationship skills incl. listening and ability to communicate effectively

· Excellent verbal communication and writing skills

· Problem solving and critical thinking skills

· Basic computer skills

· Good math skills

· Organized and pays attention to detail

· Flexible and open to change; take on special tasks as needed

· Conscientious

· Ability to negotiate win-win

· Results oriented and accountable

· Ability to work independently or within a team

· Adaptable to work weekend shifts as scheduled

Education & Experience Required

· Grade 12 High School Diploma

· College certificate or additional courses would be an asset

· An understanding of automotive mechanical fundamentals would be an asset

Please reply with your cover letter and resume for consideration.

No phone calls

Thank you!

Schedule

● Monday to Friday

● Weekends (some)

Work remotely

● No

Job Types: Full-time, Permanent

Pay: $60,000.00-$80,000.00 per year

Work Location: In person

📌 Service Advisor (London)
🏢 Acura West
📍 London