The Granite Club is looking for a full time Service Attendant who will be a vital support role within the front-of-house operations. By working closely with Servers, Bartenders, and other team members, the Service Assistant contributes towards enabling the processes and delivering a premier dining experience for Club Members. This role demands a genuine enthusiasm for food and beverage, as well as the ability to remain composed, efficient, and focused in a fast-paced environment.

As an ambassador of the Club, the Service Assistant consistently demonstrates professionalism, attentiveness, and courtesy - upholding the elevated service standards our Members expect. What’s in it For You? Collaborative & Engaging Work Environment: Join a culture that values innovation, teamwork, and continuous improvement.

Exclusive Perks: Enjoy discounted memberships at GoodLife Fitness, as well as preferred rates on auto and home insurance.

Vibrant Employee Events: Participate in a variety of inclusive and exciting events that celebrate our culture.

On-Site Culinary Experience: Access to healthy, delicious meals daily at our Employee Cafeteria.

Convenient Indoor Parking: Complimentary indoor parking to make your commute easier.

Competitive Total Rewards Package

Comprehensive Health & Dental Benefits: Flexible coverage options with a Health Care Spending Account (HCSA) to suit your individual and family needs.

Primary Responsibilities Create a premier dining experience that is refined and approachable through excellent food and beverage knowledge and the ability to adhere to and execute the specific restaurant's standards of service.

Engage with and respond to all Member requests and needs in a prompt, friendly, and qualified manner.

Maintain a positive Member experience through all interactions,



always ensuring attentiveness and courtesy.

Anticipate and proactively respond to Member needs and preferences to enhance their dining experience.

Work collaboratively and effectively with all restaurant team members, including servers, bartenders, kitchen staff, and management, to ensure a seamless and efficient service flow.

Communicate with the reservations team to assist with floor plan needs and table settings as required.

Support all aspects of food and beverage service, including delivery, presentation, and clearing, to maintain an productive and timely operation.

Assist with the operations of food and beverage sales locations.

Maintain a thorough knowledge of all menu items, including ingredients, preparation methods, and any allergy or dietary restrictions.

Ensure all service stations, dining areas, and workspaces are clean, organized, and adequately stocked with necessary supplies.

Assist with general restaurant cleaning and maintenance tasks to uphold the highest standards of restaurant hygiene and sanitation.

Report all service problems, equipment and maintenance issues, and any other concerns to the restaurant management in a timely manner.

Follow all policies and procedures outlined in the employee handbook and service manual.

Demonstrate a positive, helpful, and courteous demeanor with all Members and co-workers,



and actively contribute to a supportive and productive teamwork environment.

Be empowered to solve problems immediately and escalate to management as necessary.

Complete all operational tasks and opening/closing duties efficiently and correctly, including any other tasks as outlined in the daily side work checklist.

Duties

Specific to Intersections Clean and fill condiments, salt and peppers etc.

Clear and clean all tables ensuring chairs, banquettes and floor is tidy.

Monitor food and beverages in the display case and replenish when necessary.

Take direction from cashiers and assist them when necessary.

Check the President's Lounge regularly for dirty items. Fold newspapers and place in rack Required Qualifications Minimum Grade 12 education & minimum 1 year related work experience.

Good working knowledge of English (Written and Verbal).

Valid Smart Serve Certification

Maintains a professional appearance and demeanor; well-groomed, courteous, emotionally mature, respectful, and sincere

Excellent communication skills for interacting with guests and colleagues

High attention to detail.

Ability to remain calm under pressure while working in a fast-paced environment.

Ability to stand and walk for extended periods, lift and carry up to 50 lbs, and perform repetitive tasks. ability to push and pull service carts.

Strong organization skills and able to prioritize and take direction.

Understand all policies, procedures, standards, steps of service, guidelines and specifications

Availability: Full-Time Staff are required to have open availability including weekends, weekdays, holidays, AM, and PM. Part-Time Staff availability as decided mutually upon hire.

Compensation The hourly rate for this position is $21.27.

📌 Service Assistant (Full Time) (North York)
🏢 Granite Club
📍 North York