Lead exceptional customer care at Zurn Elkay Water Solutions Corporation as a Customer Service Manager in Brampton, ON. Oversee order management, team performance, and drive continuous improvement.
In this crucial role, you will manage a dedicated team responsible for customer order entry and support. You will focus on enhancing the overall customer experience by tracking vital metrics and leveraging insights to address challenges. Your leadership will drive operational excellence and improve customer care metrics.
Key Responsibilities:
• Ensure accurate and timely entry of customer orders
• Track and communicate key performance metrics
• Identify inefficiencies and lead improvement initiatives
• Develop standard workflows and quality checks
• Lead daily Gemba meetings to discuss performance
Requirements:
• Bachelor’s degree in a related field (preferred)
• 7+ years in Customer Service or similar roles
• 5+ years managing a Customer Service team
• Excellent communication and leadership skills
• Experience with D365 is a plus
Drive customer satisfaction and operational success as part of Zurn Elkay's dedicated team in Brampton.
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📌 Customer Service Manager in Brampton
🏢 Elkay Manufacturing
📍 Brampton