Join Trail Appliances as a Customer Support Agent, where exceptional service is the priority. This role involves addressing customer repair requests via phone and email in a dynamic team setting.As a Customer Support Agent specializing in service and repair, you will work collaboratively with technicians, suppliers, and various internal departments to ensure smooth resolutions to customer inquiries. Your focus will be on documenting and tracking service requests while distinguishing between different warranty levels.



Communication and problem-solving skills are key to excelling in this position.Key Responsibilities:Respond to incoming service requests from customersCoordinate and book appointments with technicians or 3rd party providersFollow up on existing service requests and escalationsCreate and submit internal and online service requestsFacilitate product exchanges through return authorizationsRequirements:1-2 years of call centre experienceStrong focus on customer service and communicationDetail-oriented with excellent problem-solving skillsProficient in Microsoft Office applicationsFluent in English; Mandarin or Cantonese preferredBring your expertise in customer service to help elevate experiences for Trail Appliances customers.#J-18808-Ljbffr

📌 Customer Support Agent At Trail Appliances (Delta)
🏢 Socket.dev
📍 Delta