As a Spa Receptionist, you will be the welcoming face of the spa, helping create a relaxing and memorable experience for every guest. From greeting clients and managing appointments to sharing product knowledge and local recommendations, you'll play an significant role in ensuring the spa operates smoothly and that guests receive exceptional service from start to finish.

Key Responsibilities Welcome guests and provide a warm, professional, and personalized experience

Answer incoming calls and assist guests with bookings and inquiries

Schedule spa appointments and communicate arrival times and cancellation policies

Coordinate with Massage Therapists and Aestheticians to ensure smooth daily operations

Share knowledge of spa treatments, products, local activities, and attractions

Assist guests with retail purchases and provide product recommendations





Process debit and credit card transactions and maintain accurate cash handling procedures

Maintain a clean, organized, and welcoming spa environment

Support additional operational duties as required What We're Looking For Previous reception, administration, or customer service experience

Spa experience or knowledge is an asset, but not required

ProServe Certification

Strong communication and interpersonal skills

Excellent organizational skills and attention to detail

Comfortable using computers and learning new systems

Flexible and adaptable working style

Positive attitude and willingness to work as part of a team If you enjoy working with people, providing exceptional service, and creating memorable experiences for guests, we'd love to hear from you.

📌 Spa Receptionist (Banff)
🏢 Banff Lodging
📍 Banff