Elevate your career with Accenture Song as a Go-To-Market Lead specializing in Customer Service in Toronto, Ontario. Drive transformations in client relationships while utilizing your extensive experience in the contact center industry.

In this senior-level full-time role, you will develop and execute the go-to-market strategy for our Customer Service practice in Canada. Your responsibilities include strategizing growth opportunities, understanding client needs, and leveraging creative solutions to optimize customer service. You'll work closely with clients and delivery teams to ensure successful project outcomes and deliver world-class customer experiences.

Key Responsibilities:
• Own and drive customer service go-to-market strategy




• Originate and close new opportunities in the service practice
• Develop strategies for customer service reinvention
• Act as a thought leader on service transformation trends
• Collaborate with Account Leads to align pursuits

Requirements:
• 10+ years in customer service and contact center
• 8+ years in go-to-market strategy roles
• Strong team leadership skills
• University degree is required
• Experience in C-suite engagements and strategy development

Lead innovative customer service solutions and strategic growth efforts with Accenture Song in Canada.
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📌 Customer Service Go-To-Market Lead (Ontario)
🏢 Accenture
📍 Ontario