Become integral to technology continuity as an IT Incident Coordinator, also known as Scrum Master. Focus on incident management, team coordination, and stakeholder communication in a hybrid work model.

As an IT Incident Coordinator, you will lead the charge in efficiently managing major incidents while prioritizing business continuity. Your experience in operations, IT service management, and effective communication will be essential to drive incident resolution. This role involves coordinating teams, conducting root cause analyses, and ensuring adherence to ITIL practices for continuous improvement.

Key Responsibilities:
• Coordinate and manage major incidents effectively
• Assess impact and initiate escalation procedures as needed




• Lead crisis response teams and assign action items
• Prepare incident communications for stakeholders
• Participate in root cause analyses and process improvements

Requirements:
• Bachelor’s degree in IT or related field
• Experience in operations or application support
• Solid coordination and priority management skills
• Excellent verbal and written communication abilities
• Proficiency in both French and English

Bring your problem-solving skills and customer focus to enhance technology services and support organizational stability.
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📌 IT Incident Coordinator with Scrum Master Role (Quebec City)
🏢 iA Financial Group (Industrial Alliance)
📍 Quebec City