Lead client satisfaction and retention as the Senior Manager of Client Experience at BoomerangFX in Mississauga, Ontario. Take charge of the client journey in a dynamic SaaS workplace.

This full-time permanent role requires you to own and enhance the end-to-end client experience. With over five years of leadership experience in client management and operations, you will collaborate across Sales, Product, and Technology to drive client success and achieve growth. Your strategic thinking will shape how clients engage with the BoomerangFX platform.

Key Responsibilities:
• Own the end-to-end client experience and journey
• Act as the executive escalation point for major client issues
• Build strong relationships with enterprise clients




• Partner closely with internal teams for seamless execution
• Establish performance metrics and accountability frameworks

Requirements:
• 5+ years leading client-facing teams
• Background in SaaS with implementation experience
• Proven North American leadership experience
• Bachelor’s degree in Business or related field
• Strong client-first mindset with executive presence

Drive client satisfaction and operational excellence, optimizing the client experience at BoomerangFX.
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📌 Senior Client Experience Manager in Mississauga (Ontario)
🏢 BoomerangFX
📍 Ontario