Deliver first-level technical support as a Bilingual Service Desk Agent in Montreal. Assist users with hardware, software, and desktop issues while ensuring excellent customer service through various communication channels.This Tier 1 role requires a robust customer focus and technical aptitude. You will troubleshoot problems via phone, email, and remote tools, all while collaborating with IT and field technicians. The ideal candidate thrives in a teamwork-oriented environment and has proficiency in Microsoft Windows 10, Active Directory, and Office 365.Key Responsibilities:Provide technical support via phone, email, and remote toolsLog, prioritize, and manage user incidents and requestsTroubleshoot desktops, laptops, and peripherals issuesSupport Microsoft Windows 10 and Active DirectoryMaintain Service Desk documentation and user guidesRequirements:Diploma or degree in Information Technology or related fieldMinimum 1 year experience in Technical SupportStrong knowledge of Microsoft technologiesFluent in English and FrenchAvailability for rotating shiftsBecome a vital part of the IT solutions team in Montreal by leveraging your technical skills and bilingual communication.#J-18808-Ljbffr

📌 Bilingual Deskside Support In Montreal (Saint-Flavien)
🏢 TEEMA
📍 Saint-Flavien