We are looking for a friendly, reliable, and customer-focused Store Associate to join our team. The Store Associate will be responsible for assisting customers with U-Haul rental services, managing reservations, handling phone and in-store inquiries, maintaining rental equipment and vehicles, processing check-ins and check-outs, and keeping the store organized and welcoming.

The ideal candidate should have strong communication skills, a positive attitude, attention to detail, and the ability to work independently in a fast-paced environment.

Key Responsibilities

Customer Service & Rentals

- Welcome and assist customers in a friendly and professional manner.
- Create, modify, and manage U-Haul reservations and rental agreements.
- Check customers in and out for rental vehicles and equipment.
- Receive returned rental vehicles and equipment and complete the required inspection/check-in process.
- Explain rental procedures, equipment, policies, and basic requirements to customers.
- Handle customer questions, concerns, and requests professionally.
- Ensure customers have a smooth and positive rental experience.

Phone & Communication

- Answer incoming phone calls and respond to customer inquiries.
- Make outgoing calls to customers regarding reservations, confirmations, returns, availability, and other rental-related matters.
- Communicate effectively with customers, coworkers, and management.
- Follow up with customers when required and maintain accurate communication records.
- Handle multiple customer inquiries while maintaining a professional and friendly attitude.

Fleet & Equipment Maintenance

- Inspect rental trucks, trailers, and equipment when they are returned and before they are rented again.
- Clean and prepare rental vehicles and equipment for the next customer.
- Ensure rental units are properly parked, organized, and ready for service.
- Report any damage, maintenance issues, or safety concerns to management.




- Assist with basic fleet organization and upkeep.

Store Operations

- Keep the store, customer areas, parking areas, and surrounding premises clean, organized, and presentable.
- Maintain an organized rental equipment area and ensure equipment is properly stored.
- Restock and maintain in-store products and supplies.
- Sell U-Haul-related products and moving supplies such as boxes, packing materials, locks, moving accessories, and other merchandise.
- Process customer purchases and rental transactions accurately.
- Assist with opening and closing procedures as required.
- Follow company policies, safety procedures, and operational guidelines.

Qualifications & Skills
- Previous customer service, retail, rental, automotive, or sales experience is an asset.
- Excellent verbal and written communication skills.
- Comfortable answering and making frequent phone calls.
- Strong customer service and interpersonal skills.
- Ability to work in a fast-paced setting and handle multiple tasks.
- Good organizational and time-management skills.
- Strong attention to detail.
- Basic computer skills and ability to learn rental/store management systems.
- Comfortable working around vehicles and rental equipment.
- Ability to perform physical tasks such as cleaning vehicles, moving boxes/equipment, and maintaining the store.
- Must be dependable, punctual, and willing to take initiative.
- A valid driver's license is required.

Physical Requirements This position involves a combination of customer service, office, retail, and physical duties. The successful candidate should be comfortable with:
- Standing and walking for extended periods.
- Cleaning and preparing rental vehicles and equipment.
- Lifting and moving boxes, moving supplies, and rental equipment.
- Working outdoors in various weather conditions when required.
- Maintaining a clean and organized rental yard and store.

Pay: $450.00-$500.00 per week

Work Location: In person

📌 Store Associate (Barrie)
🏢 U-haul Neighborhood Store
📍 Barrie