Customer Service Representative Recreation Centre
Posting Id 3421

Department Community Services

Division Recreation and Culture Services

Section Marketing and Administration

Job Grade SEA35 Grade 03

Rate of Pay $58,506.00 - $68,816.00 Annual

Job Type Permanent Full Time

Employee Group SEA

Replacement/Recent Position Replacement for Existing Vacancy

Posting Type Internal and External

Posting Date 08/06/2026

Application Deadline 08/20/2026

Position Summary
Reporting to the Coordinator of Community Centre Services, the Customer Service Representative is responsible for providing secretarial and reception services for the Community Centre including providing information to the public, processing program registrations, facility bookings, and facility admissions.

Key Duties and Responsibilities

Greet customers and handle all inquires pertaining to community services while maintaining exceptional customer service

Receive payments for registrations, memberships, programs, products and services

Respond to telephone and counter inquiries,



providing accurate and timely information to the public, program participants and staff, and keyboarding of correspondence

Open, sort, distribute facility mail and post office boxes

Follow and reinforce all policies and procedures as outlined, and update staff on new policies and procedures

Participate in the training of part-time reception and part-time pool supervisors on opening and closing office procedures

Resolve and follow up on any errors that occur as well as customer conflicts

Inputting program registrations

Processing program registrations, processing facility bookings, selling garbage tags, processing facility admissions

Process rentals, birthday parties, wedding photos, pool and ice rental payments and documentation

Print and distribute class lists and attendance sheets

Update and maintain Archives (files) and prepare files for offsite storage

Complete daily cash summary report and prepare daily deposits for pick up

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📌 Customer Service Representative Recreation Centre Job Details | Richmond Hill (Ontario)
🏢 City of Richmond Hill
📍 Ontario