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Job Type: Full-time Permanent

Pay: $80,000 – $85,000 + 15% performance-based bonus

Automatic eligibility to participate in the Company’s stock option plan after six (6) months of continuous employment

Senior leadership role with meaningful impact on company growth and client success

This position is 5 days in Office in Mississauga, ON.

Comprehensive health, dental, and vision coverage
Paid vacation to rest and recharge
Free on-site parking for your convenience

Why BoomerangFX?

BoomerangFX is a global SaaS growth platform built for private-pay healthcare, powering thousands of clinics across aesthetics, wellness, functional medicine, and specialty care. Our platform integrates practice management, digital marketing, AI-driven lead conversion, and education into a single operating system designed to scale high-performance clinics worldwide.

As we continue to scale rapidly across North America and internationally, client experience is a critical competitive differentiator. We are investing in senior leadership to elevate how clients engage with, adopt, and grow on the BoomerangFX platform.

What we’re looking for:

We are seeking a Senior Manager of Client Experience —a seasoned, client-focused executive leader responsible for owning and elevating the end-to-end client journey.



This is a senior leadership role accountable for client satisfaction, retention, expansion, and operational excellence across all client-facing functions.

The ideal candidate brings 5+ years of progressive leadership experience , with direct exposure to client management, solutions delivery, sales collaboration, and operational execution in a complex, multi-stakeholder environment.

This role is fully onsite, five days per week , reflecting the leadership presence, cross-functional collaboration, and accountability required.

Client Experience Leadership

Own and continuously improve the end-to-end client experience across onboarding, implementation, support, growth, and renewal

Act as an executive escalation point for high-impact client issues, ensuring swift and effective resolution

Build trusted relationships with key enterprise and strategic clients

Cross-Functional Execution

Partner closely with Sales, Product, Marketing, Operations, and Technology to ensure seamless client delivery

Align client experience strategy with revenue growth, retention, and expansion goals

Translate client feedback into actionable insights that influence product and service enhancements

Lead, mentor,



and scale high-performing client-facing teams across Customer Success, Account Management, and related functions

Establish clear performance metrics, accountability frameworks, and operating rhythms

Drive a culture of ownership, responsiveness, and client-centric execution

Operational Excellence

Design and optimize processes that improve efficiency, consistency, and client outcomes

Leverage data, KPIs, and dashboards to proactively manage client health and performance

Ensure predictable delivery and high standards of service as the business scales

What We’re Looking For
Experience

5+ years of progressive leadership experience leading client-facing teams in a solutions-based setting

Demonstrated exposure to client management, sales partnership, operations, and delivery

Proven, verifiable North American leadership experience

Background in SaaS required, overseeing implementations training teams

Education

Bachelor’s degree in Business or a related discipline required

Attributes

Executive presence with a strong client-first mindset

Strategic thinker with hands-on operational discipline

Comfortable leading through complexity and scale

Clear communicator with the ability to influence senior internal and external stakeholders

Thrives in a high-accountability, onsite leadership environment

BoomerangFX is an equal opportunity employer. We value leaders who combine client obsession with execution excellence and accountability.

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📌 Senior Manager of Client Experience (Ontario)
🏢 BoomerangFX
📍 Ontario