Join Soulpepper Theatre Company as the Patron Experience Manager and lead a welcoming environment that enhances visitor engagement. Drive exceptional hospitality and create lasting connections through outstanding service at the Young Centre.

In this pivotal role, the Patron Experience Manager will oversee the esteemed Patron Services team, ensuring a culture of hospitality flourishes. You will implement a robust hospitality strategy, while actively engaging with patrons to set a welcoming tone. This leadership position requires a blend of charisma and robust operational skills, perfect for a hands-on leader in a vibrant cultural setting.

Key Responsibilities:
• Develop and implement a comprehensive hospitality plan
• Welcome patrons and anticipate their needs in public spaces
• Recruit, train,



and inspire the Patron Services team
• Supervise team activities and manage performance
• Resolve patron concerns effectively during events

Requirements:
• 2+ years in hospitality or patron-services management
• 6+ years of customer service experience
• Proven leadership and team management abilities
• Strong organizational and communication skills
• Knowledge of theatre patron behavior

Elevate the patron experience at Soulpepper by fostering relationships and ensuring exceptional service at every touchpoint.
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📌 Patron Experience Manager at Soulpepper (Ontario)
🏢 Professional Association of Canadian Theatres (PACT)
📍 Ontario