Lead the Guest Relations team at WinSport, prioritizing customer needs to enhance the guest experience. This position requires strong supervisory skills and a friendly approach while overseeing daily operations.

As the Team Lead for Guest Relations, you will report directly to the Director, Guest Experience. This role supports the Manager in managing operations across various areas, ensuring a cohesive team atmosphere. Key responsibilities include coaching team members, supervising daily cash reconciliations, and maintaining an engaging customer-focused workplace.

Key Responsibilities:
• Oversee daily operations of the Guest Relations team
• Coach and mentor team members to elevate service levels




• Conduct regular performance check-ins and goal settings
• Manage cash floats, and assist with daily cash reconciliations
• Organize and maintain training programs for new hires

Requirements:
• 3+ years in customer service roles
• 2+ years of team leadership experience
• Strong communication and time management skills
• Proficiency with POS systems
• Flexible availability for various shifts

Inspire excellence in customer service, providing guidance and support to the WinSport Guest Relations team.
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📌 Guest Relations Team Lead at WinSport (Alberta)
🏢 Winsport
📍 Alberta