Become a CCaaS Solution Architect with Accenture Song, driving innovative customer solutions across diverse channels. Your expertise will enhance platform migrations and elevate service offerings.As a critical team member, you'll lead complex CCaaS technology transformations while aligning with business goals. Your role will cover everything from architecting omnichannel solutions to managing migration strategies, ensuring minimal downtime. Collaborate with cross-functional teams to implement groundbreaking AI and automation technologies that reshape customer experiences.Key Responsibilities:Lead end-to-end CCaaS delivery for customer channelsDevelop relationships with senior management for strategic projectsManage platform migration and roll-out strategiesDrive omnichannel customer experience solutionsOversee agile planning, resource, and risk managementRequirements:7+ years in cloud contact center platformsProven experience with Amazon ConnectStrong background in contact center migrationsHands-on with AWS cloud servicesExpertise in AI/ML solutions for CXElevate CCaaS platforms at Accenture by leveraging strategic architecture and cutting-edge technologies.#J-18808-Ljbffr

📌 Ccaas Solution Architect - C$99,450 - C$209,900 A Year (Toronto)
🏢 Accenture
📍 Toronto