Drive customer satisfaction as a Customer Success Manager with SAP Next Gen in Montreal. Embrace a hybrid work model while enhancing customer experiences and driving value realization.

As a Customer Success Manager (CSM), you will engage closely with clients to facilitate their journey with SAPs solutions. This role focuses on customer retention, satisfaction, and upselling within the Cloud products space. You are expected to oversee critical milestones in the customer lifecycle and serve as a primary contact, leveraging SAPs resources to maintain customer health.

Key Responsibilities:
• Complete a 10-month learn-apply program in customer success
• Immerse in experiential learning on digital transformation
• Enhance skills in customer retention and value delivery




• Collaborate directly with clients to address their needs
• Ensure customer satisfaction throughout interactions

Requirements:
• 2-3 years in customer support or account management
• Proven ability to deliver strategic guidance for customer success
• Solid problem-solving and project management skills
• Familiarity with AI fundamentals and business processes
• Proficiency in English to engage globally

Utilize your strategic skills to enhance customer experiences and contribute to their success at SAP in Montreal.
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📌 Customer Success Manager Hybrid Role - SAP (Montreal)
🏢 SAP
📍 Montreal