Advance your career with Citi as a Senior Production Support Analyst in their Securities Services division. Engage in critical platform operations and improve client services in this hybrid role.

Citi is seeking an experienced Senior Production Support Analyst for their globally distributed Data & Client Platforms team. This senior role focuses on application support, incident management, and technology transformation at a critical juncture in the company’s modernization efforts. You will work with cloud technologies, data pipelines, and client services, ensuring seamless operations throughout the production setting.

Key Responsibilities:
• Deliver L2 production support across DCP application portfolio
• Coordinate start-of-day platform checks and incident tracking




• Serve as primary contact for client-impacting incidents
• Identify and eliminate recurring incident patterns
• Improve platform observability via automation initiatives

Requirements:
• 5+ years in application support or platform operations
• Strong SQL proficiency for data quality investigations
• Hands-on ITRS Geneos monitoring experience
• Shell or Python scripting for task automation
• Bachelor’s degree in IT, Engineering, or related field

Transform data operations at Citi while developing technical skills and supporting client success.
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📌 Senior Production Support Analyst at Citi (Ontario)
🏢 Citi
📍 Ontario