Who We Are KNAPP brings new technology to warehouse automation.
KNAPP brings new technology to warehouse automation. The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 employees of the KNAPP Group across over 60 locations worldwide, shaping the future-oriented intralogistics industry, are dedicated to making complexity simple.
What You Get To Do Be the customer-facing voice for Knapp Inc. You are responsible for all communication between our Customer and your team and the Director RBS Operations. You will attend all production meetings and manage the communication in such a way that our Customers would feel engaged with you and your site team and would see the value we bring to their organization. You are responsible for developing a budget with the Director RBS Operations and then managing that budget with our Customer as deemed necessary. It is critical that you and your team treat our Customer with respect and that you and your team always act in a professional manner. Through your on-site leadership team, you will be responsible for the development, implementation, and day-to‑day supervision of the maintenance programs, processes, people, and documentation associated with efficient and high performing automated storage and retrieval systems, and storage and picking systems installed at our Customer’s locations. This also includes being responsible for building and maintaining customer relationships at our Customer site(s) understanding and leading our preventive and predictive maintenance programs, following all SOP’s, Safety Policies, etc. You will make sure your leadership team identifies the appropriate time to escape the issues in compliance with the agreed-upon escalation procedures.
Leadership Overview Provide strategic leadership and guidance to Resident Site Engineering Manager and team
Carry out leadership responsibilities in accordance with the organization's policies and applicable laws
Perform ultimate site supervision and leadership
Oversee candidates in the process of interviewing, hiring, and training of potential site team
Plan, assign, and direct work
Be responsible to appraise performance of first level management team
Reward and disciplining employees as the leader of the leadership team
Address complaints and assist in providing appropriate resolutions as and when needed
Job Summary Lead and manage a team to provide first-class maintenance; support in the operation and maintenance of automated storage and retrieval systems, and storage and picking systems, as installed at our Customers location
Reporting to the Director RBS Operations , the Site Operations Manager will be eager and determined to succeed,



through leadership with regards to responsiveness and service for the Customer
Create a safety culture in all activities undertaken by you and your site team
Essential Functions and Responsibilities Provide excellent customer service to strengthen Knapp’s reputation
Provide value that our Customer can see and understand
Gain a positive reputation by providing a rapid and effective support
Manage site budgets and associated commercial activities
Oversee tasks by developing team skillsets to ensure delivery of defined Service Level Agreements (SLA)
Oversee, as an on‑site representative, all system improvements and installations
Oversee all training requirements, both technical and regulatory
Mentor, coach, teach and develop on‑site staff and resources
Increase the scope and efficiency of Knapp’s support solutions
Be an effective manager focused on team development
Provide guidance to your team to work against timeframes to complete reactive repairs
Interact with the on‑site and off‑site management keeping them informed of local issues and successes and addressing all concerns in a professional manner
Provide ultimate accountability for the Health & Safety considerations with regard to the assigned tasks and carry out risk assessments
Provide monthly summary and detailed reports covering commercial and technical activities
Improve the service level and optimize resource utilization through adoption of industry best-practices
Manage through direct reports the provision of quality support and maintenance services of all live information systems
Plan and implement system security policy
Manage through direct reports the daily activities of all personnel
Appreciate and value cultural diversity
Promote alignment of Material Handling Equipment (MHE) maintenance objectives
Resolve any resourcing issues beyond the Resident Site Manager’s control or responsibilities
Champion internal Maintenance Team review meetings
Manage process improvements to ensure that the delivery of services increases customer satisfaction
Ensure that the Maintenance Team maintains an excellent level of customer satisfaction while providing reasonable level of commercial return
Develop and manage maintenance budgets and cost projections
Provide management of the supply chain and, in particular, ensure the cultural alignment of sub‑suppliers




Provided leadership in the management of maintenance interfacing with Knapp’s nominated supplier(s) and sub‑supplier(s)
Ensure that every team member fully understands the commercial implications of any decision they make
Accountable for Quality, Health, and Safety within the maintenance scope
Monitor and update the MHE risk register
Continually assess and fulfil the supplier's resource requirements
Responsible for the production and maintenance of the MHE Planned Preventative Maintenance (PPM) work schedules
Assist with the identification and monitoring of the MHE Maintenance Team’s interfaces
Liaise with the Customer’s Operations Shift Managers & supplier's First Line Managers to ensure a safe and an efficient management of the MHE scope of work
Assess and report MHE progress and attendance at the meetings
Assist the MHE Quality Assurance (QA) and HSE adviser with verifying adherence to all relevant standards and procedures
Approve revised MHE documents, drawings and correspondence prior to their issue
Manage MHE and the Maintenance Cost Plan (MCP)
Monitor progress of associated sub‑suppliers
Ensure timely supply of the MHE maintenance hardware
Assist with MHE Quality, Health, and Safety within the MHE maintenance scope
Continue the MHE Health and Safety File
Accountable for the ultimate correctness and proper allocation of all spares inventory
Serve as the custodian of the site escalation and grievance procedures related to the MHE maintenance scope
Participate in work‑related performance training and individual improvement programs
Perform other duties as required that are commensurate with the role
Responsible for responding to and addressing emergency calls
What You Have Authorization to work in Canada
Passport or ability to obtain passport
Work on weekends and/or overtime as required
Professional office etiquette is required at all times
Occasional travel required
Physical requirements may include: sitting, squatting, walking, reaching out to arm’s length, reaching over‑head, lifting between 50-100 pounds, and reading
KNAPP is an equal opportunity employer. We are committed to a work workplace that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.
Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug‑free workplace policy is required. All candidates will be subject to drug‑screening in accordance with the policy and will be expected to remain drug‑free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during off-hours.

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📌 Manager Site Operations (Quebec City)
🏢 KNAPP North America
📍 Quebec City