POSITION PROFILE:
The Human Resources Generalist will provide comprehensive support to the organization in the areas of disability management and claims coordination for both occupational and non-occupational accidents/injuries. The role involves working closely with employees, healthcare providers, and external agencies to ensure protected and timely reintegration into the workplace, while continuously improving the claims management performance through proactive prevention programs. The role also supports the HR Team with other aspects of the company’s requirements.

PRIMARY DUTIES AND RESPONSIBILITIES:

Serve as a primary point of contact for employees and management regarding claims management inquiries, providing expert guidance and support

Act as a subject matter expert on disability management issues and employee claims status

Coordinate with injured workers from all locations to facilitate recovery at work, and modified duties.

Partner with branches to obtain up to date availability of modified duties positions and prepare offers of return to work

Work with officials in making decisions to prevent, reduce and control workers’ compensation claims and administration costs for all company locations

Work closely on claims cost saving initiatives and educating managers on early and safe RTW

Accurately complete and submit all necessary documentation for claims processing and monitor status changes in the system. Notify payroll of any changes as required

Lead the administration and coordination of occupational and non-occupational illness and injury claims, including WSIB, WCB, WorkSafe BC, EI Sick Leave, and LTD. Collaborate with healthcare providers to facilitate appropriate interventions and support employees' safe and timely return to work

Establish and maintain effective communication with medical professionals, WSIB, WCB, WorkSafe BC, and LTD providers,



and other relevant parties to ensure the exchange of claim information and coordination of return-to-work efforts

Maintain awareness of both federal and provincial workers' compensation statutes, regulations or jurisprudence that impact claims management

Create and implement Wellness and Healthy Workplace initiatives

Plan and execute employee engagement initiatives, wellness activities, contests, recognition programs, and workplace events that support a positive employee experience and company culture

Administer and oversee the company's uniform program, including coordinating orders, managing vendor relationships, resolving employee inquiries, and ensuring timely distribution of uniforms and branded apparel

Coordinate employee service award and recognition programs, including milestone celebrations, award selection, ordering, and communications to recognize employee achievements

Acts as a back-up for the HR Recruiter and the Health & Safety Coordinator

Other HR Generalist duties as assigned

Other related duties as assigned

QUALIFICATIONS:

A minimum of 1-2 years of employee relations, disability management, and return to work programs

Excellent communication and interpersonal skills

Proven ability to exercise judgement, tact, and discretion in preparing, disclosing, and handling information of a confidential and/or sensitive nature

Strong knowledge of HR laws and regulations, disability management principles, and Occupational Health and Safety and Worker's Compensation Legislation

Ability to work independently,



with minimum supervision

Good problem solving and decision-making skills

Strong MS Office Computer skills

PHYSICAL DEMANDS:

Sedentary physical demand level

Light strength – occasional lifting of up to 10kg

Hand and finger dexterity required

Occasional standing and walking about the office requiredLimited bending, light lifting, stretching, twisting, or climbing is required

We Offer

Compensation

Employee referral bonus

Annual performance review (potential pay increase)

Benefits

Dental care

Extended health care

Life insurance

Vision care

Employee assistance program

RRSP match (after three months)

Work/Life Balance

No weekends! No late nights!

Monday through Friday

Paid time off

Paid holidays

Training

Paid Culligan training

Direct Career Tracks: We love to promote from within!

Office Manager

Sales Representative

Management

Additional Perks

Employee discounts

Supportive Workplace

Non-toxic work environment

Open door policy with management

Company lunches, dinners, and parties!

Our Mission

As the leading quality water expert, Culligan is committed to help individuals, families and communities in need of clean, safe water.

Our Values

Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do.

We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities, Indigenous peoples, and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

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📌 HR Generalist (Ontario)
🏢 Culligan of Canada
📍 Ontario