Are you a dynamic, detail-oriented customer service focused team player? Do you want to be a part of a creative and engaged customer service team within a growing organization? Triple Eight Transport Inc. is currently looking to add a new member to their high performing Customer Service Team.
Responsibilities include: Processes and inputs all customer orders, generates work orders and checks orders for special requests.
Corresponds and communicates with customers over the phone and email to meet their needs and ensure they receive an exceptional customer service experience. Responds to all inquiries via email/phone in a timely and professional manner.
Schedules inbound or outbound customer appointments and communicates expected lead times and special accommodations.
Responds to all inquiries via email or phone in a timely and professional manner.
Liaising with facility and in house operations teams through effective communication to coordinate shipments and provide exceptional service to customers in a timely manner.
Ensures proper invoicing of accounts by identifying all services performed so they can be communicated to billing department.
Anticipates and prevents delays or other things that can adversely affect the customer.
Keeps customers informed about the status of pending actions and inquiries about customer satisfaction to ensure consistent level of service targets are being achieved.
Ensures proper invoicing of accounts by identifying all services performed so they can be communicated to central billing.
Liaises with the customer to address any damages or returns (OS&D;). Investigate and complete relevant paperwork.




Our ideal candidate will possess the following qualifications: Works effectively as a part of a team
Excellent problem-solving skills
Must have reliable Transportation
Proven team player with ability to align position goals with corporate strategic goals
Proven strength in communication and relation building
Minimum of 2 years of experience in a dispatch or planning role required
Minimum of 1 year of customer service experience would be an asset
Some post-secondary education is an asset
Strong time management skills with the proven ability to multitask
Strong work ethic and superior attention to detail
Robust knowledge of Microsoft Office
Must be legally allowed to work full time in Canada
Why choose Triple Eight Transport Inc.? State of the art facility
Regular company lunches for special events
Annual Summer Corporate team building event
Annual Winter Holiday party with amazing prize draws rewarding our valuable team because our people are important to us!
Opportunities for growth within the company as we continue growing
Our open door policy shows we value communication and building strong, meaningful relationships across our workplace
Competitive wage and vacation packages
Very competitive Extended Health Benefits package for full time employees
Shift: 7:00AM - 4:00PM
Job Types: Full-time, Permanent
Pay: $55,000.00-$70,000.00 per year
Benefits: Dental care
Extended health care
On-site parking
Paid time off
Vision care
Experience: Freight Brokers & Agents: 1 year (required)
Work Location: In person

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📌 customer service representative - call centre (British Columbia)
🏢 TRIPLE EIGHT TRANSPORT
📍 British Columbia