Lead a talented team at Long View as a Global Service Desk Team Lead. This role emphasizes exceptional client service while managing support for diverse clients across Canada. Long View is seeking a dynamic leader for its Integrated Global Services team in Calgary, Edmonton, Toronto, Vancouver, or surrounding areas.

With at least three years of team lead experience and five years in IT support, you’ll drive a high-performing service desk. Your focus will be on enhancing support standards, developing procedures, and ensuring an exceptional experience for all clients. Key Responsibilities:

- Ensure service desk delivers qualified, customer-focused support
- Maintain and report on KPIs and service standards
- Proactively identify and recommend service improvements
- Assist in developing business continuity and recovery plans
- Coach and mentor team members to meet objectives Requirements:
- 3+ years in IT team lead or similar role
- 5+ years in IT support
- Strong leadership and organizational skills
- High initiative with a self-starting mindset
- Excellent problem-solving and multitasking abilities Elevate client service and support by leading Long View's Global Service Desk team.

📌 Team Lead for Global Service Desk (Calgary)
🏢 Long View Systems
📍 Calgary