Drive team engagement and performance as a Team Leader in Registry Operations at AMA. Motivate and support your team while maintaining high service levels within a lively work culture. At AMA, we're seeking a spirited leader to enhance the Registry Administration Team and provide backup for the Registries Contact Centre.

With your mentoring skills and proactive approach, you'll support daily operations and foster a positive work environment. If you have at least three years of registry experience and are ready to make a difference, we want to hear from you! Key Responsibilities:

- Support daily operations of the Registry Administration Team
- Mentor and train staff, identifying areas for development
- Communicate product and policy changes effectively
- Resolve member concerns and escalations promptly
- Analyze contact center metrics to improve service quality Requirements:
- Minimum of 3 years of Registry experience
- Basic Registry Certification and CORES I & II Certification
- Alberta Health & Wellness Certification
- Clear Police Information Check
- Previous leadership experience in coaching preferred Lead with empathy and motivation, championing a positive culture in AMA's agile environment.

📌 Team Leader for Registry Operations (Edmonton)
🏢 AMA - Alberta Motor Association
📍 Edmonton