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Job Information Job Title: Case Coordinator, Team Lead – Police Review Commission
Job Requisition ID: 86322
Ministry: Public Safety and Emergency Services
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent – 2 vacancies
Scope: Open Competition
Closing Date: August 17, 2026
Classification: Program Services 4
Salary: $3,148.20 to $4,126.82 bi-weekly ($82,168 - $107,710/year)
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. For more information, please visit: https://www.alberta.ca/about-the-alberta-public-service
Public Safety and Emergency Services – responsible for keeping communities safe and secure, upholding a fair and accessible justice system, and ensuring Alberta is prepared for and resilient to the impacts of disasters by working with our partners in law enforcement, justice, health, and social services.
For more information about the Ministry of Public Safety and Emergency Services, please visit our website at: https://www.alberta.ca/public-safety-and-emergency-services.
Police Review Commission (PRC) is an independent, civilian-led agency responsible for overseeing the police complaints process for all police services in Alberta, including the investigation of potential criminal offences and non-criminal complaints involving police officer conduct. With approximately 150 staff, the PRC is at the forefront of leading and supporting police services through a significant transformation in oversight processes, accountability, and public confidence.
The Case Management and Resolution branch is responsible for receiving and verifying complaints, concerns, and compliments about police officers, identifying allegations, information gathering, assigning files to the appropriate unit, and preparing final reports and dispositions.
Role Responsibilities Are you a natural leader who thrives in a fast-paced, high-volume workplace? Do you have a passion for public service and a commitment to procedural fairness? If so, we invite you to bring your leadership skills to a dynamic team dedicated to supporting the integrity and accountability of police services.



As the Case Coordinator, Team Lead, you will supervise a team of case coordinators responsible for managing public complaints related to police conduct. You will ensure that all cases are handled with professionalism, impartiality, and in accordance with legislative and policy requirements. In addition to overseeing intake and case management processes, you will manage your own caseload of complex files and exercise decision-making authority delegated by the Chief Executive Officer.
Key Responsibilities Supervise and support a team of case coordinators in the intake, review, and assignment of complaints.
Review complaints to ensure completeness and contact complainants for additional information as needed.
Identify and assess complex complaints, recommending appropriate actions to management.
Prepare summaries of allegations and recommend appropriate case routing.
Refer complaints to police services when appropriate (e.g., performance issues, policy/service matters).
Monitor case progress to ensure compliance with legislative timelines and procedural requirements.
Collaborate with resolution specialists, investigators, and legal teams to develop recommendations.
Prepare disposition, notification, and update letters.
Communicate professionally and empathetically with complainants and stakeholders.
Apply trauma-informed, culturally responsive, and de‑escalation techniques throughout the complaint process.
Maintain the highest standards of confidentiality, ethics, and professionalism.
Competencies Systems Thinking – The team lead identifies trends and process improvements to support the PRC's mandate and align operations with organizational goals.
Drive for Results – Supervises case coordinators and supports them to achieve results consistent with the mandate of the Police Review Commission.
Build Collaborative Environments – Fosters a working environment where staff are empowered to share ideas, provide feedback,



and take accountability for their work.
Agility – The team lead must navigate a high-volume caseload while adapting to evolving processes and policies.
Qualifications A university degree (4 years) in education, public policy, sociology, criminology, or a related field, plus a minimum of four (4) years of progressively responsible experience.
Equivalency:
Directly related education or experience considered on the basis of:
1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.
Required Experience in case management within a legal, regulatory, or oversight setting, with the ability to oversee and coordinate complex files effectively.
Experience interpreting and applying policies and procedures within a case management framework, ensuring compliance with established guidelines and regulatory requirements.
Experience in supporting and mentoring team members, providing guidance on case handling, workload distribution, and professional development.
Assets Knowledge of conflict resolution strategies and trauma-informed approaches to ensure a fair and supportive complaint resolution process.
Proficiency in analyzing administrative data to track case trends, identify gaps, and support continuous improvement initiatives.
Experience in workflow management and process optimization to improve efficiency and effectiveness in case resolution.
Location: JJ Bowlen, Calgary or Labour Building, Edmonton
Hours of work: 7.25 hours per day/ 36.25 hours per week
Monday to Friday 8:15am to 4:30pm (in-person)
Some travel may be required ( Links and information on what the GoA have to offer to prospective employees.
Positive workplace culture and work-life balance.
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Marie Mar Bolaron at [email protected].

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📌 Case Coordinator Team Lead (Alberta)
🏢 Government of Alberta
📍 Alberta