Reports To
Senior Sales Manager / General Manager

Job Summary
The Used Car Sales Manager under the direction of the Senior Sales Manager/General Sales Manager will primarily be responsible and accountable for customer retention and the profitability of this profit center by recruiting qualified sales personnel. Assumes responsibility for appraising, purchasing, reconditioning, displaying, and merchandising the used vehicle inventory.

Job Duties

Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.

Hires, motivates, counsels, and monitors the performance of all used-vehicle sales employees.

Prepares and administers an annual operating forecast and budget for the used-vehicle sales department.

Understands, keeps abreast of, and complies with federal, state, and local regulations that affect used-vehicle sales.

Directs and schedules the activities of all department employees, ensuring proper staffing at all times.

Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.

Ensures proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.

Develops, implements, and monitors a follow-up system for used-vehicle purchasers.

Maintains vehicle inventory. Monitors customer's likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock.

Processes salesperson commission sheets daily and monitors the payroll records of all used-vehicle salespeople.

Conducts daily and weekly sales and sales training meetings.

Establishes and enforces product-knowledge standards.

Oversees the efforts of used-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership.

Helps salespeople close deals.

Ensures 100 percent turnover of each customer to F&I.;

Communicates daily with the new-vehicle sales manager regarding units needed for used-vehicle inventory.





Ensures that used-vehicle salespeople are informed of all recent inventory and current advertising efforts, including special sales.

Studies newspaper ads and any other sources available to find good-quality, low-mileage units.

Enforces an average 45 day turn policy.

Appraises all incoming used vehicles.

Ensures that cosmetic and mechanical reconditioning is performed within the dealerships cost and time limitations.

Plans and controls the display of used vehicles.

Establishes and controls wholesaling activities.

Establishes delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first service appointment.

Assists in the development of advertising campaigns and other promotions.

Keeps abreast of auto auction activity and prices and attends auctions on a regular basis.

Approves all paperwork from auctions and provides proper documentation to the office for purchases.

Notifies the used vehicle department manager of anticipated delivery of purchases.

Tracks results of auction purchases and compares gross profits of auction vehicles with those of trade-ins.

Develops and maintains outside sources (wholesalers and retailers) for both buying and selling units.

Handles customer complaints immediately and according to dealership's guidelines.

Attends managers meetings.

Job Requirements

3-5 years experience in Sales Management

Demonstrated knowledge of Sales Dealership processes and best practices

Demonstrated and proven Business Acumen in keeping with dealership strategy

Strong interpersonal skills, ability to communicate and manage well at all levels of the organization





Demonstrated ability to cultivate relationships and lead Sales team and experience managing the day to day operations of a Used Car Sales department

High level of integrity and dependability with a strong sense of urgency and results

Proficiency in Microsoft Office/Excel and computer applications

OMVIC License

Why Choose Rafih?

Competitive compensation and bonus plans

Competitive Employee Benefits program

Comprehensive training to set you up for success in your role

A leadership team which strongly believe in providing personal and professional growth opportunities, mentorship, ongoing training, and continuous support

Advancement opportunities

A company culture focused on inclusivity, diversity, employee wellness, and community engagement

Employee engagement and recognition events

For more than four decades Rafih Auto Group has been a leading automotive group in both Canada and the USA. Representing 23 brands throughout 19 locations. Our number one priority is to provide our valued customers with industry-leading services and world-class experiences.At Rafih Auto Group we believe that our people are our biggest asset and our greatest strength. We understand the industry and the world is changing every day, and that is why we are always proactive and prepared to meet challenges with determination, collaboration, innovation, and enthusiasm. We are seeking passionate, dynamic, and driven individuals who share in our strong commitment to excellence and success to join our incredible and industry leading Canadian team.

Rafih Auto Group is an equal opportunity employer. We have accommodation processes and policies in place and will provide accommodation for applicants and employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resources department so that arrangements may be made throughout the selection process and prior to the beginning of employment.

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📌 Used Car Manager – Whiteoak Ford (Ontario)
🏢 Rafih Auto Group
📍 Ontario