Elevate your career with IBM as a Dynamics 365 Customer Engagement Technical Solution Architect. Drive impactful CRM solutions and implement scalable architectures while collaborating with global teams.

We are seeking a seasoned Technical Solution Architect to lead CRM implementation projects within IBM Consulting. This pivotal role involves managing presales activities, designing custom technical solutions, and ensuring high-quality project delivery. You will collaborate with both local and global development teams to drive the success of robust customer engagement solutions.

Key Responsibilities:
• Lead end-to-end technical architecture for Dynamics 365 CRM projects
• Participate in presales, defining requirements and proposals
• Translate business needs into maintainable technical solutions




• Define integration strategies with Power Platform and Azure
• Provide technical leadership to onshore and offshore teams

Requirements:
• Robust expertise in Dynamics 365 Customer Engagement solutions
• Proven experience as a Technical Architect leading CRM projects
• Knowledge of Power Platform, C#, .NET, and Azure Services
• Familiarity with REST APIs and Agile methodologies
• Excellent stakeholder management and communication skills

As a leader in CRM architecture, utilize your skills to drive transformative projects at IBM.
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📌 Dynamics 365 CRM Solution Architect at IBM (Ontario)
🏢 IBM
📍 Ontario