Do you dream of a job that allows you to develop your full potential? Would you like to join a dynamic and passionate team? Umano Medical is waiting for you. Join an ambitious team that thrives on opportunities to learn, excel and innovate.
Responsibilities Perform repairs or preventive maintenance on our products at our various customers' sites
Participate in the training of service technicians, and when required, technical personnel in the hospitals
Handle customer service requests, including complaints. (Process, tools and documentation)
Process orders received for parts or service for Umano Medical products
Follow up with the customer from request entry to completed repair, to customer satisfaction
Follow up on the documentation of all service cases or service requests
Ensure that the engineering department is informed of all relevant issues and information received from customers regarding products
Collaborate with other departments in different projects (in reference to the after-sales service)
Collaborate in the implementation, updating and respect of the different instructions and procedures




Support the customer relations manager in planning the work of the technicians and service clerks
Support technicians, service clerks and subcontractors at the technical level
Follow up and analyze the parts inventory
Life at Umano Medical Enjoy a dynamic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests.
Requirements DEC or Bachelor's degree in a related field, or any combination of relevant experience and training
Strong problem-solving skills and analytical thinking
Ability to read and interpret technical drawings
Experience in after-sales service or customer support
Hands-on experience in product repair and technical support
Proficiency with Microsoft Office Suite and Outlook
Willingness and ability to travel as required
Join a committed and energetic team within a rapidly growing company. Human connection truly comes first here, and you'll feel it from day one. Come and experience something that goes far beyond medical equipment!

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📌 Technical Support Specialist-New Castle Australia (Quebec City)
🏢 Umano Medical
📍 Quebec City