Workshop Controller | Jaguar Land Rover

Hamilton, Full Time, Automotive

Drive workshop performance & lead a skilled team

Supportive leadership team and genuine career progression

Join one of NZ's most respected automotive dealer groups

Lead a premium workshop. Drive performance. Deliver an exceptional customer experience.

Duncan & Ebbett is one of New Zealand's most respected dealerships proudly representing the premium Jaguar Land Rover brand in Hamilton.

We're looking for an experienced Workshop Controller to lead the day-to-day operations of our busy workshop. Reporting to the Service Manager, you'll be responsible for coordinating workflow, supporting and developing technicians, ensuring warranty compliance, and delivering the high standards of quality and customer experience expected of a premium dealership.

This is an outstanding opportunity for an experienced Workshop Controller, Foreman or Senior Technician looking to step into a leadership role with one of the world's most prestigious automotive brands.

About The Role
You'll be the central link between the workshop, Service Advisors and Parts team, ensuring work is completed efficiently, profitably and to Jaguar Land Rover standards.

Key Responsibilities Include

Coordinating daily workshop operations to maximise productivity and workshop efficiency

Allocating repair work and monitoring technician workloads

Working closely with the Parts department to ensure required parts are available for scheduled jobs

Ensuring repairs are completed to manufacturer standards and within agreed timeframes

Managing warranty repair documentation and ensuring compliance with Jaguar Land Rover warranty requirements

Monitoring workshop performance against productivity, utilisation and customer satisfaction targets





Supporting, coaching and developing technicians and apprentices

Maintaining a safe, organised and professional workshop environment

Driving continuous improvement across workshop processes and customer service

About you
You'll be an organised leader who enjoys bringing out the best in your team while keeping a busy workshop running smoothly.

To Be Successful You'll Ideally Have

Previous experience as a Workshop Controller, Foreman or senior automotive workshop leader

Strong automotive technical knowledge

Experience managing workshop workflow and technician productivity

Sound understanding of warranty processes and repair documentation

Excellent communication and leadership skills

Strong organisational and problem-solving abilities

A commitment to delivering exceptional customer service

A focus on health, safety and continuous improvement

Experience with Jaguar Land Rover or other premium vehicle brands will be highly regarded but is not essential.

Why join Duncan & Ebbett?
At Duncan & Ebbett, you'll join a business with a long-standing reputation for excellence and become part of a supportive, qualified team committed to delivering outstanding service.

In Return, We Offer

Competitive remuneration package

Ongoing manufacturer training and professional development

The opportunity to work with premium JLR vehicles and the latest technology

Modern workshop facilities and equipment

A supportive team culture with genuine opportunities for career growth

The chance to represent one of the world's most recognised luxury automotive brands

If you're passionate about leading people, optimising workshop performance and delivering an exceptional customer experience, we'd love to hear from you.

#J-18808-Ljbffr

📌 WORKSHOP CONTROLLER | JAGUAR LAND ROVER (Ontario)
🏢 Ebbett
📍 Ontario