BedSmart is a Canadian retailer of solid-wood kids' furniture: bunk beds, loft beds, and storage beds, sold through bedsmart.ca, Amazon.ca, Wayfair, and Walmart.ca from our warehouse in North York. We are a small team, so this role touches the whole business rather than one narrow slice of it.

We are hiring one person to run day-to-day operations: purchasing and inbound shipments, getting orders out the door, and looking after customers by phone and email.

This is a full-time on-site role at our North York warehouse.

WHAT YOU WILL DO
The work below is about 80% of the role.

Purchasing and inbound shipments

Raise and manage purchase orders with our suppliers

Bring in shipments from the United States and track them through to our warehouse

Chase suppliers on order status, delivery dates, and missing items

Flag low and out-of-stock items before they become customer problems

Getting orders out

Create shipping labels and get orders out daily across all four sales channels

Confirm box counts against our box reference (many of our beds ship as two or three separate cartons)

Coordinate pick and pack with the warehouse team and schedule customer pickups

Monitor unshipped and aging orders and chase anything stuck

Returns, missing and damaged parts

Resolve damaged and missing-parts claims and order replacement parts

Process returns and issue return labels

File freight damage claims with carriers

Customers

Answer inbound phone calls and return voicemails the same business day





Own the customer service inbox and reply within 4 business hours

Respond to Amazon, Wayfair, and Walmart buyer messages inside each platform's required window

Follow our written protocols so every customer gets a consistent answer

Solve problems rather than pass them along

The remaining 20% is keeping inventory accurate in Cin7, auditing carrier invoices, following up on unpaid orders, and sending a weekly summary of order volume and open issues.

WHAT WE ARE LOOKING FOR

2 to 4 years in operations, purchasing, order management, logistics, or retail

Comfortable in a shipping or order platform such as ShipStation, Shopify, or Cin7. We will train you on ours

Organized enough to track 30 open orders and a dozen open purchase orders in a system rather than in your head

Confident on the phone, including with frustrated customers

Strong written English; a lot of this job is writing clearly under time pressure

Experience with purchasing, importing, furniture, or freight is an asset, not a requirement

WHAT WE OFFER

$60,000 to $70,000 per year, based on experience

Full time, on-site at our North York warehouse

Two weeks of hands-on training with the person who currently runs these systems

Room to grow: as you become fluent, the role expands into carrier cost recovery and supplier negotiation

A small team where your work is visible and your decisions matter

BedSmart is an equal opportunity employer. Accommodations are available on request for candidates taking part in any stage of the selection process.

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📌 E-commerce Operations Coordinator (Ontario)
🏢 BEDSMART
📍 Ontario