Asahi Canada’s vision is to become an International Premium Beer powerhouse. We will achieve this by leveraging our strengths and existing success models, and by applying a challenger mind-set to everything we do. Asahi Canada's collection of premium beers each tell their own brand story and share a passion for craftsmanship , authenticity and using only the finest ingredients. Our iconic premium beers include Peroni Nastro Azzurro, GrolschPremium Pilsner, Asahi Super Dry, Pilsner Urquell, Meantime London Pale Ale, Fuller’s London Pride, Tyskie , Kozel, Lech and Zubr .

Asahi Group Holdings (our global parent company) is the third largest beer company in the world based on market capitalisation. Asahi Canada broadly operates on a stand-alone basis. At Asahi Canada, we have a explicit mandate to strengthen our position by establishing a leading premium presence. The expectations are that Asahi Canada is among the leaders in global growth within Asahi Group Holdings.

Asahi Canada has an ambitious, high-performance culture. It seeks people with entrepreneurial mindsets that thrive in fast paced, market facing environments. It offers talented individuals a unique opportunity to work in world-class teams while assuming high levels of personal accountability to deliver on the company’s mission.

Key Purpose Statement

We are looking for a detail-oriented and proactive Customer Service Manager to join our Supply Chain team. This roleis responsible formanaging the end-to-end order fulfillment process — from order entry through invoicing — while acting as the key point of contact for resolving customer service issues. The ideal candidate is highly organized, comfortable working in SAP, and skilled at building strong relationships with both internal teams (warehouse,logistics, finance) and external customers.

KeyResponsibilities:

Order Management & Entry





Download and process incoming customer orderson a daily basis

Create andmaintainaccurateorders in SAP, verifying quantity, pricing, and delivery dates align with customer agreements

Identifyand resolve order discrepancies with sales, pricing, or customer teams prior to order release

Inventory &Shelf; LifeCoordination

Partner with the warehouse team to confirm product availability against confirmed orders

Ensureallocatedinventory meets customer-specificshelf liferequirements

Proactively flag inventory shortfalls or shelf-life risks to prevent delivery delays or order rejections

Invoicing & Customer Payments

Confirm proof of delivery beforeinitiatingthe invoicing process

Generate and issueaccurateinvoices in SAP once delivery has been confirmed

Reconcile invoiced amounts against confirmed order quantities and agreed pricing

Review and challenge unsupported customer deductions (e.g., late fees, shipment variances)

Apply credits and adjustments whereappropriate, following internal approval processes

Customer Service & Dispute Resolution

Serve as the primary contact for customer inquiries and complaints, including delivery issues, damaged goods, and expired product

Investigate and respond to customer concerns promptly, coordinating with warehouse andlogisticsas needed

Identifytrends in recurring customer issues and recommend process improvements





Actively seeks out opportunities toidentifyand deliver process improvement and automation initiatives that reduce manual activities and complexity (e.g., EDI implementation)

Challenges the status quo in existing order-to-cash workflows and recommends solutions to drive efficiency

Partners with IT, supply chain, and cross-functional teams to scope, test, and implement improvement projects

Works with Warehouse & Logistics Manager to understand opportunities for cost reduction and any changes such as MOQ requirements are understood, agreed withcustomersand accurately reflected in SAP.

Reporting

Reports and delivers on customer service KPI performance, including:

Open order reports

Deduction and credit tracking reports

Other ad hoc reporting as required by the business

Analyzes reporting data toidentifytrends, flag risks, and support decision-making for leadership

KEY CAPABILITIES REQUIRED

3-5 + years of experience in customer service, order management, or supply chain administration

Hands-onexperiencewithSAP (orsimilarERPsystem)required

Strongattentionto detail andaccuracyinorderentryandinvoicing

Stronganalyticalskillswithexperiencebuildingandinterpretingreports(Excel/SAP)

Excellentcommunicationandproblem-solvingskills

Abilitytomanagemultipleprioritiesandworkcross-functionallywithwarehouse,logistics, sales, and financeteams

Experiencein [CPG/beverage/foodindustry]anasset

Based in Toronto ( 65 Heward Avenue )

ASAHI BEHAVIOURS – strong individually , stronger together

Committed – we do what we say we will do

Cooperative – we are stronger when we work together

We appreciate and review all applications but contact only those applicants who best fit our requirements.

Asahi Canada welcomes applications from people with disabilities and will make accommodations, upon request, for any part of our selection process.

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📌 CUSTOMER SERVICE MANAGER (Ontario)
🏢 asahiceeur
📍 Ontario