Elevate member satisfaction as a Mortgage Retention Specialist with Alterna Savings. Focus on retaining mortgage business and upselling additional financial services to enhance member relationships.

In this full-time role, you'll manage the entire mortgage renewal process while ensuring compliance with regulatory requirements. Key skills include cross-selling personal loans and investment products, assessing member financial situations, and guiding retail staff. Your expertise will drive retention and growth of the mortgage portfolio at Alterna.

Key Responsibilities:
• Retain existing mortgage business within target rate
• Ensure compliance with regulatory and audit requirements
• Identify additional banking, credit, and investment solutions




• Negotiate competitive rates to retain mortgage business
• Mentor branch staff to support member solutions

Requirements:
• 5 years of credit granting experience
• Post-secondary education in finance or related field
• Solid knowledge of mortgage brokerage industry
• Solid analytical and problem-solving skills
• Excellent communication and teambuilding capabilities

Leverage your mortgage expertise to deliver exceptional member service and support at Alterna Savings.
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📌 Mortgage Retention Specialist at Alterna (Quebec City)
🏢 Alterna
📍 Quebec City