Do you have the CHOPS ? IT Solutions lives its values: C lient Success is Our Success, H ungry for the Journey, O wnership Thinking, P assionate Problem Solving, and S urrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.
JobSummary: The Strategic Advisor provides personalized, strategic guidance to maximize existing IT investments to ensure desired business outcomes are achieved through technology alignment and technology roadmaps. As most clients rely on IT Solutions as their sole technology resource for day-to-day support and project initiatives, the Strategic Advisor position requires strong technical aptitude, and to be equally adept with time-management and problem-solving skills.A successful candidate translates complex IT concepts into actionable business-case drivers, manages client expectations with internal business processes, and is well organized and effective. The candidate must be able to work with limited supervision and have strong written and verbal communication skills.
Responsibilities: Committedtoactastheprimaryclientadvocateensuringclientsatisfactionandclientretention.
ServeasthetrustedtechnologyadvisorresponsiblefordefininganddirectingITstrategyfordistinctclientlistofsmalltomid-sizedclients.
Maintainin-depthunderstandingofclients’businesstoaligntechnologyrecommendationsandsolutionswithbusinessgoals.
Hostandattendregularcadencemeetingswithclients,whiledocumentingeachclientinteractioninatimelyandaccuratematter.
EngageinITbudgetplanningandmanagementofday-to-dayIToperations.
ManageandmaintainC-levelandseniorlevelrelationshipswithmediumandlargeorganizations.
RegularlysetandfollowthroughwithexpectationsofC-levelcontactsviaeffectiveverbalandwrittencommunication.
CollaboratewiththeteamofStrategicAdvisors,leadership,and VP of Customer Success to interpret account management processes, goals, challenges, and concerns.
Managedocumentingtechnicalenvironmentsinaconsistentandorganizedfashion.
Balanceclientaccountprioritieswiththecompany’sinternalbusinessprocesses.
This is a temporary position open to provide temporary coverage for ~12 months due to a vacancy.
Requirements: AboutITS: Do you have the CHOPS ? IT Solutions lives its values: C lient Success is Our Success, H ungry for the Journey, O wnership Thinking, P assionate Problem Solving, and S urrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.




JobSummary: The Strategic Advisor provides personalized, strategic guidance to maximize existing IT investments to ensure desired business outcomes are achieved through technology alignment and technology roadmaps. As most clients rely on IT Solutions as their sole technology resource for day-to-day support and project initiatives, the Strategic Advisor position requires strong technical aptitude, and to be equally adept with time-management and problem-solving skills.A successful candidate translates complex IT concepts into actionable business-case drivers, manages client expectations with internal business processes, and is well organized and efficient. The candidate must be able to work with limited supervision and have robust written and verbal communication skills.
Responsibilities: Committedtoactastheprimaryclientadvocateensuringclientsatisfactionandclientretention.
ServeasthetrustedtechnologyadvisorresponsiblefordefininganddirectingITstrategyfordistinctclientlistofsmalltomid-sizedclients.
Createanddeliverbi-annualStrategicAdvisorreportand5-yearroadmapsformanagedclients.
Maintainin-depthunderstandingofclients’businesstoaligntechnologyrecommendationsandsolutionswithbusinessgoals.
Hostandattendregularcadencemeetingswithclients,whiledocumentingeachclientinteractioninatimelyandaccuratematter.
PerformITriskplanningandimplementmanagementstrategiestoimproveoverallsecurityposture.
EngageinITbudgetplanningandmanagementofday-to-dayIToperations.
Ownershipandmanagementofaccurateclientinvoicingandquarterlytrueups.
ManageandmaintainC-levelandseniorlevelrelationshipswithmediumandlargeorganizations.
RegularlysetandfollowthroughwithexpectationsofC-levelcontactsviaeffectiveverbalandwrittencommunication.
CollaboratewiththeteamofStrategicAdvisors,leadership,and VP of Customer Success to interpret account management processes, goals, challenges, and concerns.
Managedocumentingtechnicalenvironmentsinaconsistentandorganizedfashion.
Balanceclientaccountprioritieswiththecompany’sinternalbusinessprocesses.
Additionalresponsibilitiesasassigned.
This is a temporary position open to provide temporary coverage for ~12 months due to a vacancy.
Requirements: Robust oral and written communication skills
Effective time management and multi-tasking skills
Maintains the ability to stay organized and be detail-oriented
Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence
Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment
Experience:



Minimum of 5 years in IT account management or technical industry, preferably working for a managed service provider, with a keen understanding of the business model and best practices
Bachelor’s degree in business administration, Communications, Computer Science, or related fields
General understanding of on-premises and cloud-based networking environments
General understanding of Microsoft licensing (SPLA, O365, M365, Azure, etc.)
Strong customer service skills and ability to work with a variety of businesses, technologies, and personalities.
Strong presentation skills both in-person and virtually using MS Teams
Proficient in a client-facing role with commitment to outstanding service and support
Proven ability and to stay current with the latest technology trends, shifts in the market.
Working knowledge and understanding of the latest versions of Windows Server, Active Directory, Exchange Server, Office 365, VMware, Citrix, SANs, public cloud platforms (Azure, AWS, etc.).
Proven ability to follow established processes to produce standard results.
Excellent follow-through skills and the ability to anticipate and address business needs proactively.
Possess a strong work ethic; self-motivated with a desire to take initiative and look for ways to improve processes and create efficiencies; have a strong sense of urgency.
Excellent time management and organizational skills in managing through multiple priorities with overlapping tasks across multiple businesses.
Team-oriented attitude balanced with the ability to work independently with minimal supervision.
Strong analytical, problem-solving, and project management skills.
Reliable transportation and valid driver’s license.
Preferred Qualifications: Working understanding of Information Technology Infrastructure Library (ITIL) framework/ITIL certified
Working understanding of NIST Framework Standards
Working understanding of compliance requirements and controls such as HIPAA, PII, PHI, PCI/DSS, etc.
Compensation Package: This position is eligible for a base salary of $60,000 - $95,000 CAN annually.
Comprehensive Group Benefits Program
Paid Holidays and Vacation
Company-paid life Employee Assistance Program
Company-paid training, materials, and exams
Performance-based bonuses
Flexible/hybrid work arrangements
IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard tocitizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment), or any other characteristic protected by federal or provinciallaws.
We are happy to provide accommodations at any stage of the recruitment process. Should you require any accommodations, please do not hesitation to let us know.

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📌 Strategic Advisor (Ontario)
🏢 IT Solutions
📍 Ontario