Lead technical support projects at Tech Mahindra in Markham, ON. Oversee distributed teams providing support for .NET, Java, and mainframe technologies in a hybrid work environment.

The Technical Support Project

Manager will take charge of the AMS tower, ensuring service stability and adherence to SLAs. Candidates with over 12 years of experience in application support and technical project management are encouraged to apply. This role involves managing incidents, change processes, and stakeholder governance, all while driving continuous improvement. Key Responsibilities:

- Lead AMS delivery across multiple application support teams
- Manage incident and problem resolution for business continuity
- Track SLAs, KPIs, and service availability metrics
- Coordinate support with onsite and offshore teams
- Drive operational reporting and governance reviews Requirements:
- 10+ years in AMS or similar project management roles
- Experience with multi-location support teams
- Solid ITIL knowledge for service management
- Familiarity with various tech platforms like .NET and Java
- Excellent stakeholder management and reporting skills Enhance service delivery and improve efficiency in technical support at Tech Mahindra.

📌 Technical Project Manager in Markham
🏢 Tech Mahindra
📍 Markham