Become a vital part of Progressive Automations as a Technical Support Engineer. Your primary focus will be on providing top-notch technical assistance, troubleshooting issues, and ensuring customer satisfaction. In this role, you will offer technical support via phone and manage escalations while inspecting RMA products.

Additionally, support the R&D; team with product assembly and testing, while assisting in new product development projects. This position is perfect for individuals passionate about customer service and technical challenges. Key Responsibilities:

- Provide exceptional phone-based technical support
- Handle complex product escalations and RMA inspections
- Support R&D; with assembly and testing of components
- Execute mechanical, electrical, and firmware testing
- Create and validate technical product documentation Requirements:
- Degree in Mechanical, Electrical, or Mechatronics engineering
- Solid communication and customer-focused attitude
- Hands-on troubleshooting experience
- Knowledge of motor control systems
- Organized approach to testing and documentation Elevate your career with technical expertise and support at Progressive Automations!

📌 Technical Support Engineer at Progressive Automations (Richmond)
🏢 Progressive Automations
📍 Richmond