Do you dream of a job that allows you to develop your full potential? Would you like to join a dynamic and passionate team? Umano Medical is waiting for you. Join an ambitious team that thrives on opportunities to learn, excel and innovate.

Responsibilities

- Perform repairs or preventive maintenance on our products at our various customers' sites
- Participate in the training of service technicians, and when required, technical personnel in the hospitals
- Handle customer service requests, including complaints. (Process, tools and documentation)
- Process orders received for parts or service for Umano Medical products
- Follow up with the customer from request entry to completed repair, to customer satisfaction
- Follow up on the documentation of all service cases or service requests
- Ensure that the engineering department is informed of all relevant issues and information received from customers regarding products
- Collaborate with other departments in different projects (in reference to the after-sales service)
- Collaborate in the implementation, updating and respect of the different instructions and procedures




- Support the customer relations manager in planning the work of the technicians and service clerks
- Support technicians, service clerks and subcontractors at the technical level
- Follow up and analyze the parts inventory

Life at Umano Medical

Enjoy a dynamic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests.

Requirements

- DEC or Bachelor's degree in a related field, or any combination of relevant experience and training
- Strong problem-solving skills and analytical thinking
- Ability to read and interpret technical drawings
- Experience in after-sales service or customer support
- Hands-on experience in product repair and technical support
- Proficiency with Microsoft Office Suite and Outlook
- Willingness and ability to travel as required

Join a committed and agile team within a rapidly growing company. Human connection truly comes first here, and you'll feel it from day one. Come and experience something that goes far beyond medical equipment!

📌 Technical Support Specialist-New Castle Australia (Chaudière-Appalaches)
🏢 Umano Medical
📍 Chaudière-Appalaches