Amazon Marketplace Manager – Key Responsibilities

Amazon Marketplace Manager to lead and optimize our presence on Amazon.ca. This role is responsible for overseeing daily operations, improving product visibility, driving revenue, and ensuring seamless customer experience across our Amazon channels.

1. Amazon Account Management

Oversee and optimize the company’s Amazon Seller Central account(s)

Ensure compliance with Amazon policies and procedures

Manage seller performance metrics (e.g., Order Defect Rate, Late Shipment Rate)

Provide leadership, direction, and oversight to the Amazon Catalog & Listing Specialist to ensure all product listings are accurately created, maintained, and optimized

Review and approve listing strategies, content updates, and catalog enhancements to support sales growth and marketplace compliance

Ensure product listings maintain accurate categorization, imagery, specifications, and brand standards across all SKUs

Oversee the implementation and effectiveness of A+ Content, Brand Registry initiatives, and listing optimization programs

Collaborate with the Catalog & Listing Specialist to identify TFG private brand products suitable for Amazon marketplace expansion

Evaluate catalog performance and guide the launch strategy for current products entering the Amazon ecosystem

Monitor listing quality, compliance, and content performance, providing recommendations for continuous improvement.

3. Pricing & Promotions

Monitor and adjust pricing strategies in response to market trends and competition

Plan and execute Amazon promotions (coupons, deals, and lightning offers)

Manage MAP (Minimum Advertised Price) adherence across listings

Provide leadership, guidance, and oversight to team members responsible for FBA (Fulfillment by Amazon)



and FBM (Fulfilled by Merchant) inventory management

Develop and oversee inventory strategies to maintain optimal stock levels, minimize stockouts, and maximize sales opportunities

Review inventory performance metrics and collaborate with internal teams to improve forecasting accuracy and replenishment planning

Guide the development and execution of shipment and replenishment plans to Amazon fulfillment centers

Monitor inventory health, storage utilization, and fulfillment performance, identifying opportunities for operational improvement

Oversee the resolution strategy for stranded, suppressed, excess, and aged inventory issues, ensuring timely corrective actions by the responsible team members

Collaborate with operations, purchasing, and warehouse teams to align inventory availability with business objectives and Amazon demand forecasts

Develop and manage Amazon PPC (Pay-Per-Click) campaigns to drive traffic and sales

Analyze performance data and refine ad strategy accordingly

Coordinate with marketing to align Amazon efforts with broader sales goals

Serve as the primary point of contact for Amazon-related vendor partnerships

Onboard and manage third-party brands or product lines authorized for sale

Ensure partner brand guidelines and expectations are met

7. Data Analysis & Reporting

Regularly track and report on KPIs including sales, conversion rates, traffic,



and profitability

Identify opportunities for improvement based on analytics

Prepare weekly/monthly performance summaries for leadership

8. Customer Experience & Feedback Management

Provide leadership, guidance, and oversight to team members responsible for monitoring customer reviews, feedback, and Amazon Q&A; activity

Analyze customer feedback trends and identify opportunities to improve product quality, listings, fulfillment processes, and overall customer experience

Oversee the resolution strategy for negative customer feedback, escalations, and Amazon customer service issues, ensuring timely and appropriate action by the responsible team members

Collaborate with internal departments to address recurring customer concerns and implement corrective actions

Monitor customer satisfaction metrics, account health indicators, and feedback performance to ensure compliance with Amazon standards

Develop and implement strategies to enhance customer satisfaction, brand reputation, customer retention, and long-term marketplace growth

Provide recommendations and guidance to improve the customer journey and support a positive brand experience across all Amazon channels

9. Compliance & Brand Protection

Ensure all product listings and marketing efforts are in compliance with Amazon policies and Canadian regulations

Monitor and report unauthorized sellers or counterfeit issues

Utilize Brand Registry tools for IP protection

10. Cross-Functional Collaboration

Work closely with purchasing, logistics, sales, and marketing teams to align Amazon operations with company objectives

Participate in product launches and e-commerce strategy planning

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📌 Amazon Market Place Manager (Saskatchewan)
🏢 The Fastener Group
📍 Saskatchewan