Join Marsh as an IT Product Support Specialist in a hybrid role across major Canadian cities. Provide Level 2 support focused on database management and application troubleshooting.

In this position, you'll be essential in ensuring the smooth operation of applications and addressing incidents effectively. Collaborating with business teams, the role involves triaging support tickets, managing stakeholders, and implementing technical solutions for software issues. You'll also be tasked with monitoring system health, performing root cause analysis, and keeping stakeholders informed about high-priority incidents.

Key Responsibilities:
• Triage and clarify support tickets efficiently
• Analyze application issues and implement solutions




• Monitor application health and raise support tickets
• Communicate updates to stakeholders accurately
• Prepare incident reports and share findings

Requirements:
• Degree in Computer Science or IT
• Hands-on experience with MEAN stack and PostgreSQL
• Familiarity with API principles and management platforms
• Experience with ITSM tools like ServiceNow or JIRA
• Basic knowledge of AI model principles and prompt engineering

Utilize your technical skills and problem-solving ability to enhance operational efficiency at Marsh.
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📌 IT Product Support Specialist in Canada (Ontario)
🏢 Signal Corps Regimental Association
📍 Ontario