Project Overview
Investigative Case Management Solution (ICMS) - Child Care Licensing System (CCLS) Integration The ICMS application was specifically built to enhance regulatory enforcement oversight concerning both licensed and unlicensed childcare providers. It tracks and monitors every aspect of investigations such as intake, inspection, investigation, prosecution, and trial. A modernization initiative was undertaken in line with the Government’s “Digital First” Agenda to deliver simpler, faster and better services. This significantly improves the administration of licensed and unlicensed childcares. This initiative will be a key step towards improving safety standards in childcare facilities, covering regulated and unregulated settings throughout Ontario. The investigation details for both licensed and unlicensed care providers be stored in an electronic database, offering immediate visibility into ongoing cases. This will continue to facilitate proactive decision-making and enables quicker responses to critical issues encountered in the field. The modernizes solution brought the Investigation Case Management System into compliance with the AODA regulation & GO-ITS standards. The Modernized Investigation Case Management System went Live in September 2025. Further enhancements/refinements are being made to the Modernized Investigation Case Management System Application subsequent to Go Live as per client needs. Major scope of this enhancement is the development of APIs to handle both inbound and outbound data flowing between ICMS and CCLS. Data includes details of inbound referrals, tombstone information of the Licensee being referred in, and outbound results of the investigation (if any) being returned to CCLS. Including the previewing and publication of enforcement actions (EAs) taken as a result of the investigation.
Key Responsibilities




Analyze Business Requirements to identify gaps along with recommended solution.
Update/Create Functional Design Documentation for the Solution
Update/Create Technical Design Documentation for the Solution
Design, Configure and Implement Enhancement(s) / Remediate Defects for the Case Management System
Design, Configure and Implement Enhancement(s) / Remediate Defects for the Data Activity and Auditing Tool
Design, Configure and Implement Enhancement(s) / Remediate Defects for the Integration with OPS Service(s) & Other Systems
Development of APIs to handle both inbound and outbound data flowing between ICMS and CCLS.
Contribute to the Quality Assurance Activities
Collaborate and Coordinate with all Project Stakeholders involved to ensure smooth and timely completion of Activities & Deliverables
Ensuring Compliance with Accessibility for Ontarians with Disabilities Act (AODA), Ontario Digital Service Design Guidelines, OPS Security Directive (GO-ITS 25.0 General Security Requirements)
Provide Packaging, Deployment and Migration Strategy for all Cloud Based Environment(s)
Conduct Knowledge Transfer Session(s) for the CSC Internal Project Team
All Other Tasks as assigned by the Cluster Manager, Project Manager & Technical Lead.
Qualifications & Requirements
REQUIRED Must be able to work 5 days onsite per week in Toronto
More than 8 years of experience with technical hands-on solutions development, configuration
Experience with the following Technologies on Microsoft Cloud (MS): MS Dynamics 365 CRM
MS Power App Flows
MS Power Automate
MS Power Pages




MS Azure Services
MS Azure Attachment Storage
MS Azure Active Directory
MS Azure DevOps
MS Azure KeyVault
MS Azure API Management
MS Logic Apps
MS Power BI

Hands-on experience in architecting, designing and implementing case management system by using Microsoft dynamic CRM 365 on cloud, Azure, Azure AD, Power, Power App Flows and Power Platform technology
Hands-on Experience in designing, developing, integrating and implementation of Azure Storage for Attachment Management with MS Dynamics 365 on cloud
Hands-on Experience in Designing, Configuring and Implementation of Case Management System, Including experience with: User Access and Profile Management
Role Based Data Access Control
Authentication and Authorization Integration
Document Management

Hands-on Experience in designing, developing Azure Logic Apps/Function Apps
Hands-on Experience in designing, developing Power BI Dashboard and Reports
Knowledge of and Experience with Accessibility for Ontarians with OPS Digital Accessibility Standard (ODAS) Testing compliance guidelines
Experience with end-to-end integration of Third-Party / OPS Identity and Access Management (IAM) provider, security, authentication, and encryption tools / services
NICE TO HAVE Excellent interpersonal relations and demonstrated ability to work with others effectively in teams.
EVALUATION CRITERIA More than 8 years of experience with technical hands-on solutions development, configuration. Experience ... - 70%
Robust knowledge ... - 30%
Key Skills & Competencies
Dynamics 365, Power App Flows, Power Automate, Power Pages, Azure Services, Azure Attachment Storage, Azure Active Directory, Azure DevOps, Azure KeyVault, Azure API Management, Logic Apps, Power BI, Function Apps, Azure Storage, Power Platform, IAM, ODAS Testing, API

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📌 Specialized IT Consultant - Senior (Ontario)
🏢 GovTech Talent Solutions
📍 Ontario