The Manager – Delivery & Operations is responsible for the day-to-day operating effectiveness of Blue Sky Consulting’s project delivery and internal execution systems. This role ensures that client engagements are delivered with discipline, visibility, consistency, and operational control, while internal processes support strong project governance, healthy margins, reliable reporting, and effective resource coordination.

This role is accountable for portfolio-level delivery oversight, operational rigor, execution cadence, and internal systems discipline across the business. The Manager – Delivery & Operations will work closely with the CEO, CTO, and CAO to ensure that what is sold is operationally ready to be delivered and that all active projects are being managed in a structured, proactive, and scalable manner.

This is a highly hands-on leadership role for a person who is exceptionally detail-oriented, organized, proactive, and self-sufficient . The successful candidate must be able to independently manage multiple moving parts, follow through without close supervision, identify issues early, and create order across project delivery and internal operations.

Role Purpose
The purpose of this role is to:

Improve the predictability and consistency of project delivery

Provide leadership with reliable visibility into delivery health, resource load, time capture, billing readiness, and operational risks

Strengthen delivery governance, project reporting, and day-to-day execution discipline

Ensure consistent use of internal systems including Azure DevOps, SharePoint, and Odoo

Support resource planning, utilization visibility, and operational follow-through

Reinforce Blue Sky Consulting’s implementation methodology and Success Framework

Act as the operational owner of delivery coordination and internal execution rhythm

Key Responsibilities

Maintain an accurate and current view of all active client projects, including project status, budget/effort tracking, scope changes, delivery risks, resource constraints, and client escalations

Establish and maintain a consistent project health framework across all engagements (e.g., green/yellow/red status and escalation criteria)

Lead recurring portfolio health reviews with project managers and delivery leads

Identify at-risk projects early and ensure documented recovery actions are developed, assigned, and followed through

Escalate material delivery risks and project concerns to the CEO and CTO as appropriate

Ensure change-order requirements are identified early enough to protect delivery quality and project economics

2. Delivery Governance and Project Management Discipline

Own and enforce BSC project governance standards across all active engagements

Ensure all projects maintain current and accurate work plans, milestone status, issue logs, documentation, and next-step ownership

Drive consistency in project reporting, project controls, and status communication across the delivery team

Coach and support project managers and delivery leads in project stewardship, risk management, follow-through, and operational accountability

Ensure delivery practices align with Blue Sky Consulting’s Success Framework and standard implementation methodology

3. Resource Planning and Capacity Coordination – Getting out of the way





Maintain a forward-looking view of delivery demand, staffing requirements, and project resource pressure points

Coordinate with the CTO and project leadership on delivery capacity, resourcing needs, and scheduling constraints

Surface utilization imbalances, staffing bottlenecks, and resource risks early

Support leadership with informed recommendations around staffing adjustments, sequencing, and delivery prioritization

Contribute to better utilization planning and resource allocation across the project portfolio

4. Internal Systems and Operational Discipline

Ensure disciplined and consistent use of internal operational systems, including:

Azure DevOps for work management and delivery tracking

SharePoint for project documentation and project artifacts

Odoo for time entry, project operational visibility, and billing support

Monitor data quality, usage adherence, and operational compliance across all systems

Ensure project records, documentation, timesheets, and operational data are complete, timely, and accurate

Identify usage gaps and drive corrective follow-up where compliance is slipping

Recommend process improvements that strengthen reliability, visibility, and operational efficiency

5. Time Entry, Billing Readiness, and Operational Reporting

Monitor and enforce timely, accurate time entry across project delivery staff

Ensure month-end operational readiness for billing by confirming that time, documentation, and project records are complete

Surface missing time, unbilled work, documentation gaps, or other issues that may delay invoicing or impact project reporting

Support leadership with reliable project and operational reporting, including delivery status, margin visibility, and workload health

Works with CAO to Improve the discipline and consistency of the internal reporting process so leadership can make informed decisions quickly

6. Operating Cadence and Follow-Through

Support and reinforce Blue Sky Consulting’s operating rhythm across project delivery and internal execution

Coordinate and maintain regular delivery and operational review cadences, including project health review, action follow-up, and issue tracking

Ensure action items, commitments, and operational priorities are clearly assigned and followed through

Maintain visibility into open operational issues and ensure they are brought forward, resolved, or escalated appropriately

Promote a culture of execution discipline, accountability, and proactive problem-solving

7. Process Improvement and Scale Readiness

Identify recurring delivery bottlenecks, governance gaps, and operational inefficiencies

Recommend and help implement improvements to project delivery workflows, handoffs, governance standards, and internal reporting

Support the continued refinement of Blue Sky Consulting’s internal operating model and delivery methodology

Contribute to process improvements that make the firm more scalable, more predictable,



and easier to manage as the business grows

Key Performance Indicators (KPIs)
The Manager – Delivery & Operations will be evaluated against a core set of operational and delivery metrics, including but not limited to:

Delivery Health

Percentage of active projects rated green / on-track

Timeliness of identifying and escalating at-risk projects

Percentage of at-risk projects with documented recovery plans

Delivery Governance

Percentage of active projects meeting minimum governance and documentation standards

Accuracy and timeliness of weekly project status reporting

Consistency of project updates across Azure DevOps and SharePoint

Operational Discipline

Time-entry compliance rate across the delivery team

Billing readiness within target close timelines

Accuracy and completeness of operational project records

Resource and Capacity Visibility

Forward-looking resource forecast accuracy

Early identification of delivery bottlenecks and utilization issues

Responsiveness to staffing and capacity constraints

Execution Follow-Through

Percentage of operational action items completed by due date

Reduction in unresolved delivery and operational issues

Overall improvement in delivery consistency and internal execution discipline

Qualifications and Experience
Required

5+ years of experience in delivery operations, project coordination, PMO, qualified services operations, or a similar operational leadership role

Experience in a consulting, ERP implementation, systems integration, or professional services environment

Strong understanding of project delivery controls, staffing coordination, project reporting, and internal operational processes

Demonstrated ability to manage multiple active priorities with high attention to detail

Strong written and verbal communication skills

Strong organizational, planning, and follow-through abilities

Comfortable working in a fast-paced, entrepreneurial environment with a high degree of personal ownership

Preferred

Experience working in an ERP consulting or business systems implementation firm

Familiarity with Microsoft Dynamics 365 Business Central, Odoo, or similar platforms

Experience with Azure DevOps, SharePoint, PSA/ERP systems, or project/accounting workflow tools

Experience supporting utilization visibility, billing readiness, and project margin reporting

Critical Success Attributes

Highly detail-oriented – naturally notices gaps, inconsistencies, missing information, and operational risks

Exceptionally organized – able to maintain control over many moving parts, priorities, and follow-ups

Very self-sufficient – takes initiative, operates independently, and does not require close supervision to stay on top of responsibilities

Strong follow-through – consistently closes loops, tracks commitments, and ensures things get done

Proactive and disciplined – addresses issues early rather than reacting late

Calm under pressure – capable of managing complexity and delivery pressure without becoming disorganized

Accountable and reliable – takes ownership seriously and creates confidence through consistency

Professional and direct communicator – able to hold others accountable respectfully and clearly

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📌 Manager – Delivery & Operations (Alberta)
🏢 Blue Sky Consulting
📍 Alberta