We are seeking an experienced Production Support Specialist to support a large-scale enterprise risk platform. This role focuses on L3 production support, incident management, platform stability, and data operations in a fast-paced enterprise environment.

Required Skills

8+ years of Production Support, L3 Support, or Platform Engineering experience

Oracle SQL

Kafka or JMS

REST APIs & Microservices

GitHub/Bitbucket & CI/CD

ServiceNow

AppDynamics, Splunk, or ELK

Data lineage, data quality, and data reconciliation

Nice to Have

Angular or React

Data Lake experience

MongoDB or Couchbase

Enterprise Risk or Financial Services experience

Exposure to GenAI or Agentic AI applications

Key Responsibilities

Lead L3 production support and resolve complex production incidents.

Monitor application health, data pipelines,



and platform performance.

Troubleshoot issues across Java services, Oracle databases, Kafka, and REST APIs.

Coordinate production releases and support CI/CD processes.

Collaborate with development, infrastructure, and business teams to ensure platform stability.

Drive operational excellence through monitoring, automation, and continuous improvement.

Qualifications

Bachelor's degree in Computer Science, Engineering, IT, or a related field.

Solid troubleshooting, communication, and stakeholder management skills.

Experience working in large enterprise or financial services environments is preferred.

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📌 Production Support Specialist (Ontario)
🏢 Kelly
📍 Ontario