Education: College/CEGEP.

Responsibilities and duties

- Give access to computer networks.
- Respond to users experiencing difficulties with computer.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
- Provide business systems, network and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Perform Web-server backup and recovery operations.
- Provide problem-solving services to network users.
- Install software and hardware and configure operating system software in preparation for testing.
- Troubleshoot problems related to equipment.

Experience: 2 years to less than 3 years.

Health advantages: Health care plan.

📌 user support technician (Langley)
🏢 Edge Acoustics
📍 Langley