Become a vital part of Hard Rock Digital as a VIP Account Manager, engaging with top-tier social gaming players. Shape extraordinary experiences through personalized campaigns and data-driven insights. We are seeking a self-motivated VIP Account Manager to elevate player lifetime value for our VIP clients.

This role demands excellent communication skills and a proactive approach to ensure each guest enjoys a unique and rewarding experience. You will analyze VIP player behavior, manage communications, and collaborate across departments to optimize marketing strategies. Key Responsibilities:

- Analyze VIP data daily for actionable insights
- Create reports on VIP promotion performance
- Identify player behavior fluctuations and respond accordingly
- Design personalized campaigns and events
- Address VIP inquiries and ensure swift resolutions Requirements:
- 5+ years in Customer Support
- Experience in Mobile Gaming or Social Casino required
- Proficient analytical skills for data-driven decisions
- Excellent written and verbal communication abilities
- Flexibility for occasional evening or weekend work Deliver personalized support and strategic engagement to elevate social gaming experiences at Hard Rock Digital.

📌 VIP Account Manager at Hard Rock Digital (Toronto)
🏢 Socket.dev
📍 Toronto