TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

As a Workers' Compensation Coordinator (Operations Support Mgr) at TELUS Health, you'll be an integral part of our Health & Productivity Solutions team, dedicated to supporting employees through their recovery journey. In this role, you'll collaborate closely with Case Managers, leveraging your paralegal expertise to ensure seamless claim management and communication. Your attention to detail and strong interpersonal skills will be crucial as you coordinate information flow, process documentation, and provide compassionate support to team members navigating workers' compensation claims.

Join our specialized team committed to enhancing health outcomes and productivity while upholding TELUS Health's commitment to putting our team members first.

Responsibilities - Support Workers' Compensation Case Managers with a variety of tasks such as data entry, communication distribution and other administrative functions





- Coordinate the flow of information to Claims Management Coordinators and Case Managers
- Operating the Kofax system to attach incoming documents to claims
- Processing invoices within our Kofax and Abiliti Case Management Systems
- Communicating with the provincial boards to obtain information on claim files
- Communicating with clients for telephonic claim intake
- Opening, sorting, scanning, and storing the mail we receive
- Working with the team to ensure that all responsibilities are completed according to service level agreements
- Meeting established productivity objectives Succeeding as a Coordinator, Workers' Compensation Claim Management will require the following core qualifications and skills : Qualifications and Skills - Must be a paralegal licensed with the Law Society of Ontario in positive standing
- Post-secondary education in health management and/or absence and disability management is a considerable asset
- Completed related academic course work in health and safety, workers' compensation, medical terminology, disability management, insurance, or RTW/Rehabilitation preferred
- Strong interpersonal skills along with superior assessment and problem solving skills
- Work experience in a front line customer support role, combined with an understanding of and appreciation for strong client service skills
- Polished communication skills

📌 Worker's Compensation Coordinator (Paralegal) (Toronto)
🏢 Telus
📍 Toronto