Dr. Sam Dhaliwal & Associates is seeking an energetic individual to join our Call Centre team .

Primarily Day Shifts Anywhere Between 8:00-18:00 MST Monday to Saturday

Primary Responsibilities

- Answering incoming calls & helping patients with any questions or concerns
- Scheduling appointments for patients
- Performing outgoing calls (recalls) for all clinics
- Checking insurance
- Responding to emails in a timely manner
- Ensure patient privacy and information is maintained
- Other Duties as assigned by the Call Centre Manager/Supervisor

Qualifications

- High School Diploma
- Must possess excellent verbal and written communication skills and have strong telephone skills
- Excellent customer service skills and the ability to handle stressful situations in a calm and professional manner




- Must be a strong team player and have initiative and the ability to work independently
- Must have basic knowledge of word processing software, database software, data entry, keyboarding, basic computer skills, general office equipment and internet browser
- Essential skills include problem solving, decision making, and critical thinking

Please specify wage expectations; otherwise, your resume will not be considered.

Job Types: Full-time, Permanent

Pay: $16.00-$17.00 per hour

Perks:

- Vision care

Application question(s):

- Are you looking for full-time or part-time?
- Are you available to work Saturdays?

Work Location: In person

📌 Call Centre Agent (Edmonton)
🏢 SD EYE CARE
📍 Edmonton