Job description

Hotel Front Desk Clerk
We are looking for a friendly, reliable, mature, and responsible hotel front desk clerk to be responsible for welcoming guests, managing reservations, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff, and a passion for customer service and making people happy.

Hotel Front Desk Responsibilities:

- Checking guests in and out.
- Receiving and managing reservations.
- Verifying guest identification and payment during check-in.
- Assigning rooms to guests and informing them of any specials offered by the hotel.
- Organizing transport services for guests at their request.
- Providing guests with information about the hotel.
- Keeping abreast of attractions that may be of interest to guests.
- Serving as a concierge to all hotel, dining room, conference, and spa guests and ensuring that all guests are happy.




- Welcoming guests for the spa by checking them in and out

Hotel Front Desk Requirements:

- Previous experience in a Hotel setting is a strong asset.
- Experience with Maestro Hotel Systems a strong asset.
- Experience with Milano a strong asset
- Ability to work in a high-paced, stressful environment with minimal supervision.
- Strong written and verbal communication skills.
- Well-presented and professional appearance.
- Ability to learn on the job.
- Top-notch customer service skills.
- Experience handling customers/guests who are disgruntled.
- Must have flexible hours. Working Evenings/Weekends/Holidays is a requirement in hospitality.

Job Types: Part time, Permanent

Job Type: Full time

Pay: From $18.00 per hour

Work Location: In person

📌 Front Desk Representative (London)
🏢 Idlewyld Inn
📍 London